Ronit Kumar SHAH GUPTA
Information Technology Engineer
Strathfield
Summary
Experienced IT Professional having over 5 years of experience with a current work experience of Information Technology Engineer at Interlinked. I have a proven ability to analyze and resolve IT issue in a timely manner and now looking for next opportunity where I can contribute with my knowledge and skills.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
IT Engineer
Interlinked (MSP)
03.2023 - Current
- Answering phone calls, resolving the incidents and service requests with excellent customer service and communication skills.
- Prioritizing and organizing incoming tickets based on different level of urgency.
- Providing End user support with Active Directory, O365, exchange online and Azure Active Directory.
- Working with mobile device management (Intune) by organizing company owned and client owned devices.
- Administrating and managing inter communication site (SharePoint) by integrating Microsoft new features, updating resolutions and news contents.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining daily backups and mobile device management.
- Monitoring customers for incidents that require investigation, diagnosis, and resolution.
- Providing L2 support to clients remotely and onsite.
- Escalating incidents and requests beyond the scope of L2 to Level 3 Support teams in a timeline manner.
Information Technology Support Engineer
Stryker
07.2020 - 03.2023
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware and network issues. Configured and distributed devices used daily by employees.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via Intune.
- Created user accounts and managed access control.
- Troubleshoot hardware, software and network issues to identify and rectify discrepancies.
Education
The Professional Year Program - Computing/ICT
ECA
Parramatta, NSW09.2022
Bachelor of Information Technology And Systems - Information Technology
Victorian Institute of Technology
06.2021
Intermediate - Science
Greenland International College
01.2016
Skills
Team Work
Technology worked on
- Remote Monitoring Tools: Solar Winds N Central, TeamViewer, Datto
- IT Ticketing System: Jira, Zendesk, ServiceNow, AutoTask
- Communication System: Microsoft Team, Skype for Business
- Cloud Solution: Microsoft Azure
- Mobile Device Management: Cisco Meraki and Microsoft Intune
- Antivirus and E-mail Security: Trend Micro, Kaspersky, Proofpoint Essentials
- Programming Languages: PowerShell scripting
- Platform: Microsoft Exchange/Office 365/Microsoft Active Directory
- Virtual Systems: ESXi 6.5, Hyper V
- Backup Software: Veeam Backup for Office 365, Veeam Backup and replication, Datto Backupify
- Server Management: Azure Active Directory, Microsoft Active Directory
- Operating System: Windows, Android, Apple, Mac, Linux
- Networking: LANs/ WANs /, TCP / IP, VoIP, DNS, Wireless /VPN, Cisco Umbrella
- Servers: File Server, Print Server, Application Server, DNS Server, Virtual Server, Microsoft Exchange Server, Monitoring and Management Server, Cloud Server
- Phone Server:3CX
- Hardware: Routers, Switch, Server
- Virtual Desktop infrastructure: Terminal & Citrix Server
- Printer: Fuji xerox, Canon, Ricoh
Certification
AZ-900
Timeline
IT Engineer
Interlinked (MSP)
03.2023 - Current
Information Technology Support Engineer
Stryker
07.2020 - 03.2023
Bachelor of Information Technology And Systems - Information Technology
Victorian Institute of Technology
Intermediate - Science
Greenland International College
The Professional Year Program - Computing/ICT
ECA
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