Ronit Narula
Melbourne ,Vic
Summary
Dynamic Dispatch Supervisor with a proven track record at All Road Transport, excelling in employee training and policy development. Enhanced operational efficiency through innovative technology solutions and improved customer satisfaction ratings. Adept at fostering inter-departmental communication while ensuring compliance with safety standards and resolving conflicts effectively.
Overview
3
3
years of professional experience
Work History
Dispatch Supervisor
All Road Transport
Melbourne , Vic
06.2023 - Current
- Supervised the training of new hires in dispatching protocols and processes.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Developed and implemented policies and procedures to improve operational efficiency.
- Investigated customer inquiries regarding delivery status or delays.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
Site Manager
BP AUSTRALIA
Melbourne , Vic
03.2022 - 06.2024
- Ensured compliance with safety protocols, regulations and standards.
- Established policies, procedures and guidelines for the operation of the site.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Managed daily operations of the site, including staff and contractors.
- Monitored job progress to ensure quality standards were met.
- Resolved conflicts between staff members in a timely manner.
- Developed strategies to improve operational efficiency and reduce costs.
- Organized events at the site such as conferences or workshops.
Education
MBA - Business Administration And Management
Holmes Institute
Melbourne 06-2024
Master of Science - Chemistry
University of Bikaner
Bikaner, India05-2017
Skills
- Dispatch operations
- Employee training
- Computerized routing
- Policy development
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Timeline
Dispatch Supervisor
All Road Transport
06.2023 - Current
Site Manager
BP AUSTRALIA
03.2022 - 06.2024
MBA - Business Administration And Management
Holmes Institute
Master of Science - Chemistry
University of Bikaner