Ron Mikhail Chavez
Cairnlea,Australia
Summary
Information technology professional with history of driving business solutions through technology. Adept at bridging gap between technical teams and business stakeholders, ensuring seamless project execution. Dependable team player known for adaptability and commitment to achieving results. Key skills include data analysis, requirements gathering, and process optimization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Business Analyst Associate Manager
Accenture Australia Ltd
12.2021 - 11.2025
- Led IT support initiatives, enhancing service delivery and response times.
- Analyzed business requirements to align IT solutions with organizational goals.
- Facilitated stakeholder meetings to gather insights and validate project deliverables.
- Developed and implemented IT solutions to enhance operational efficiency across multiple departments.
- Managed system upgrades and ensured seamless integration of new technologies within existing infrastructure.
- Developed and maintained system documentation to ensure accuracy and compliance.
- Collaborated with cross-functional teams to identify process improvements and streamline workflows.
- Led initiatives to enhance data security protocols, reducing vulnerabilities across corporate systems.
IT Application Support Team Lead
Accenture Inc.
03.2019 - 11.2021
- Established best practices for incident management, ensuring rapid resolution of user-reported issues.
- Mentored junior team members, fostering skill development and knowledge sharing within the team.
- Developed training materials and conducted workshops for staff on new application features.
- Led application support team in troubleshooting complex issues to enhance system performance.
- Conducted regular team meetings to review progress, address challenges, and set goals for continuous improvement.
- Contributed to product roadmaps by providing feedback from users on desired features and improvements based on support interactions.
- Product Owner and Tech Architect for innovation and automation
IT Application Support Senior Analyst
Accenture Inc.
06.2017 - 02.2019
- Setup Splunk Monitoring for all servers in the system
- Created a Real-time Server Health Monitoring Dashboard for the client
- Developed Test Data Management Process for subsetting and masking of sensitive data and loading to Non-Production Environment for Testing Purposes
- Mentored junior analysts, fostering professional growth and enhancing team capabilities.
- Analyzed complex data sets to identify trends and inform strategic decision-making.
IT Application Support Analyst
Accenture Inc.
02.2016 - 06.2017
- Supported Oracle Banking Platform, Oracle Integration (SOA/OSB) and Oracle Master Data Management
- Created Knowledge Transfer Documents and conducted Knowledge Transfer Sessions to Junior Resources
- Conducted troubleshooting and resolved complex IT issues efficiently.
IT Associate
Accenture Inc.
06.2015 - 02.2016
- Trained for Oracle Security Products
- Supported Oracle Identity and Access Management for the Bank
- Trained for Oracle Banking Platform
IT Security Associate
Accenture Inc.
12.2014 - 06.2015
- Trained for Security Products like Symantec Managed Security Services and F5 Networks
- Analyze and report cybersecurity alerts/attacks
Education
Bachelor of Science - Electronics and Communications Engineering
New Era University
Philippines01.2014
Skills
- IT Security and Networking
- Cloud Technologies (Azure / AWS)
- Oracle Technologies (SOA, OSB, OCH)
- Database Management (Oracle SQL)
- Big Data (Splunk, AppDynamics)
- ITIL / Agile Methodologies
- Software development life cycle
- IT infrastructure
- User acceptance testing
- Change Management
Certification
- CISCO Certified Network Associate (07/2014)
- SPLUNK Certified Power User (10/2017)
- SPLUNK Certified Admin User (03/2018)
- Azure Cloud Practitioner (05/2020)
- AWS Certified Solutions Architect (05/2021)
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
IT Business Analyst Associate Manager
Accenture Australia Ltd
12.2021 - 11.2025
IT Application Support Team Lead
Accenture Inc.
03.2019 - 11.2021
IT Application Support Senior Analyst
Accenture Inc.
06.2017 - 02.2019
IT Application Support Analyst
Accenture Inc.
02.2016 - 06.2017
IT Associate
Accenture Inc.
06.2015 - 02.2016
IT Security Associate
Accenture Inc.
12.2014 - 06.2015
Bachelor of Science - Electronics and Communications Engineering
New Era University