Ronna Heuvel
DURACK
Summary
Proven team player and adept at customer service, honed skills at Scroll Time Bakery and Cafe, enhancing customer satisfaction and team efficiency. Excelled in cash handling and issue resolution, significantly contributing to a positive and safe café environment. Demonstrated exceptional attention to detail and computer proficiency, ensuring seamless operations and customer interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cafe All Rounder
Scroll Time Bakery and Cafe
04.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service, and safety.
Waffle House Worker
Cherry Love Angcon
07.2023 - 03.2024
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and organized kitchen, dining and service areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
Restaurant Worker
Yam's Bakehouse and Cafe
07.2022 - 06.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
Internet Cafe Attendant
Speed Internet Cafe
10.2010 - 02.2012
- Developed rapport with clientele by addressing their needs quickly and professionally.
- Monitored network performance, ensuring a reliable connection for all users at the cafe.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
- Educated customers on proper computer usage, reducing instances of user error or damage to equipment.
- Handled cash transactions accurately while following established financial protocols.
- Gained repeat business from satisfied customers by delivering exceptional service consistently during their visits.
- Ensured seamless operations by maintaining up-to-date software and hardware systems.
- Assisted customers with various technical issues, fostering a positive experience for all users.
Education
High School Diploma -
Hernani National High School
Eastern Samar, Philippines04-2009
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Attention to detail
- Punctual and reliable
- Computer skills
- Workplace safety
- Time management
- Barista techniques
- Cash handling proficiency
- POS system operation
- Issue resolution
Certification
- NT Driver's License
- First Aid Certification
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Cafe All Rounder
Scroll Time Bakery and Cafe
04.2024 - Current
Waffle House Worker
Cherry Love Angcon
07.2023 - 03.2024
Restaurant Worker
Yam's Bakehouse and Cafe
07.2022 - 06.2023
Internet Cafe Attendant
Speed Internet Cafe
10.2010 - 02.2012
- NT Driver's License
- First Aid Certification
High School Diploma -
Hernani National High School
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