Ronnelle Hansen
Cobbitty,Australia
Summary
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Itensive Therapeutic Caseworker
Marist180 Youth Care
Blacktown, NSW
03.2023 - Current
Case management of SIL/TSIL clients
Case coordination
Creating case plans, Leaving care Plans
Provide specialist case management advice to case management staff in planning, implementing and monitoring the effectiveness of the case plans for our clients
Undertaking holistic assessment of our clients including safety, permanency and well-being.
Coordinating and monitoring support and services for our clients in residential services and outreach programs within a therapeutic trauma informed framework.
Safety assessments for clients who self place.
Develop pathways with our clients to make transitions, leave care and case closure.
Work collaboratively with significant others such as family, carers, educational staff and individual therapists to support our clients
Therapeutic Youth Worker/Shift Mentor
Sherwood Program
06.2019 - 2022
- Providing support and care for teens in OOHC in a residential setting
- Responding to challenging and complex behaviours
- Supporting youth with mental health issues
- Administration – Incident and behaviour reports
Child Protection Caseworker
Department of Communities and Justice
03.2022 - 02.2023
- Responding to child protection concerns
- Completing safety and Risk assessments
- Creating case plans
- Working with families and children
- Referring families to services
- Working with perpetrators and victims of Domestic violence
- Providing OOHC support
- Completing court documentation
Youth Officer
Department of Families and Justice
03.2020 - 09.2020
- Supervision of Young People in custody
- Conflict resolution
- Providing support, activities, and care
- Use of CIMS software
- Juvenile Justice – Cobham Youth Detention Centre
Security Auditor
SNP Security
Sydney, NSW
06.2010 - 09.2016
- Guard Supervisor
- Account/Case Management
- Auditing
- Reporting
- Administration
- Operations
- Rostering
Administration Officer
Department of Community Services (FACS)
Maitland, NSW
06.2008 - 01.2009
- Reception
- Telephone/ Switchboard
- Processing payments (SAP)
- Administration duties
- Filing
- Customer Service
Education
Caseworker Development Program - undefined
Department of Communities and Justice
Certificate III - Business Administration
Newcastle TAFE
Bachelor of Social Science - Psychology
Western Sydney University
2021
Skills
- Highly effective communication
- Assessment skills
- Client engagement
- Professional boundaries
- Interpersonal and written communication
- Motivational interviewing
- Behavioral observation
- Self-awareness
- Conflict mediation
- Home inspections
- Family engagement
- Case file documentation
- Child placement assessments
- Case documentation
- Conflict resolution
- Referral coordination
- Relationship building
- Administrative management
- Trauma informed care framework
- Interpersonal communication
- Teamwork and collaboration
Certification
- Intercept Group
- Senior First Aid/ CPR Certificate
- Current WWCC and NDIS clearance check
- Licence
- Current Gold Class C licence, own vehicle with Comprehensive insurance.
Timeline
Itensive Therapeutic Caseworker
Marist180 Youth Care
03.2023 - Current
Child Protection Caseworker
Department of Communities and Justice
03.2022 - 02.2023
Youth Officer
Department of Families and Justice
03.2020 - 09.2020
Therapeutic Youth Worker/Shift Mentor
Sherwood Program
06.2019 - 2022
Security Auditor
SNP Security
06.2010 - 09.2016
Administration Officer
Department of Community Services (FACS)
06.2008 - 01.2009
Caseworker Development Program - undefined
Department of Communities and Justice
Certificate III - Business Administration
Newcastle TAFE
Bachelor of Social Science - Psychology
Western Sydney University