Ronny Lim
Sydney,NSW
Summary
Adept at enhancing recruitment processes and fostering candidate relationships, I significantly improved hiring efficiency and diversity at American Express Global Business Travel. My strategic sourcing and behavioral interviewing skills, coupled with a knack for employer branding, have consistently driven top-tier talent acquisition and retention. Experienced Talent Acquisition Manager devises strategy and recruitment processes to execute sourcing and recruiting campaigns. Finds and screens candidates and develops corporate policy for talent bench-marking, talent assessment and interviewing policies. Develops and leads strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture. [Job Title] successfully builds future leadership by elevating talent. Experienced in full cycle recruiting to source, select and hire top talent. Establishes and maintains effective recruitment metrics, processes, systems and tools to deliver five star candidate experiences and contribute to company employment brand. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
22
22
years of professional experience
Work History
Global Talent Acquisition Partner
American Express Global Business Travel
12.2021 - Current
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Led diversity and inclusion initiatives within the talent acquisition team, promoting an inclusive work environment for all employees.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Streamlined the talent acquisition process by implementing an applicant tracking system and improving candidate experience.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Enhanced employer brand by creating targeted social media campaigns, resulting in increased candidate engagement and interest.
- Reduced time-to-fill for critical roles with strategic sourcing techniques and efficient interview scheduling.
- Collaborated with internal stakeholders to align talent needs with organizational growth goals, ensuring a proactive approach to workforce planning.
- Optimized job descriptions with keyword-rich content to improve visibility on job boards and attract relevant applicants.
- Conducted comprehensive market research to benchmark against industry standards and identify areas of improvement in talent acquisition strategy.
- Partnered with external search firms when needed to augment internal resources and secure hard-to-find talent quickly.
- Evaluated the effectiveness of recruitment tools and channels, making data-driven recommendations for enhancements and improvements.
- Leveraged data-driven insights to inform recruitment strategies, optimizing processes for maximum efficiency.
- Championed employee referral programs, incentivizing current staff members to recommend high-quality candidates for open positions.
- Trained hiring managers on best practices in interviewing and selection techniques, increasing overall effectiveness of recruitment efforts.
- Improved candidate retention rates by implementing thorough pre-screening procedures and conducting in-depth reference checks.
- Collaborated with HR partners to develop competitive compensation packages that attracted top-tier candidates.
- Managed full-cycle recruitment processes, from job posting creation to offer negotiation and acceptance.
- Facilitated ongoing communication with candidates throughout the entire hiring process, ensuring transparency and professionalism at every touchpoint.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
Senior Account Manager
Travel Trade Recruitment
07.2019 - 12.2021
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Streamlined account management processes, improving overall efficiency and productivity.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Negotiated favorable contract terms with clients while maintaining strong relationships with them at the same time.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Senior Consultant
Metro Travel
07.2018 - 07.2019
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Operations Manager
Hoot Holidays
10.2013 - 06.2018
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Coordinated trade show participation effectively, securing valuable leads while staying within budget constraints.
- Boosted overall sales results by restructuring sales incentive program to better motivate team.
- Enhanced team performance with introduction of regular training sessions focused on product knowledge and sales techniques.
Corporate Travel Consultant
American Express Global Business Travel
05.2011 - 10.2013
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
Reservations Manager
Value Tours (an NRMA Tourism and Leisure Company)
10.2008 - 05.2011
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
- Consulted with central reservations to discuss new rate plans and promotions.
- Led cross-functional projects aimed at streamlining communication between departments involved in the guest booking journey.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Senior Consultant
Contiki Holidays
02.2003 - 04.2008
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Exceeded customer requirements with accurate and deliverable solutions.
Skills
Recruitment Process Improvement
Candidate Relationship Management
Recruitment Metrics Analysis
Candidate assessment
Strategic Sourcing
Behavioral Interviewing
Executive Search
Workforce Planning
Employer Branding
Offer negotiation
Diversity and Inclusion Initiatives
Referral Program Management
Job Posting Optimization
Timeline
Global Talent Acquisition Partner
American Express Global Business Travel
12.2021 - Current
Senior Account Manager
Travel Trade Recruitment
07.2019 - 12.2021
Senior Consultant
Metro Travel
07.2018 - 07.2019
Sales Operations Manager
Hoot Holidays
10.2013 - 06.2018
Corporate Travel Consultant
American Express Global Business Travel
05.2011 - 10.2013
Reservations Manager
Value Tours (an NRMA Tourism and Leisure Company)
10.2008 - 05.2011
Senior Consultant
Contiki Holidays
02.2003 - 04.2008
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