Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Ronojay Biswas

MELBOURNE,VIC

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level Marketing/ Advertising job roles to help launch career while achieving company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Store Manager

FoodWorks
MELBOURNE, VIC
04.2024 - Current
  • Supervised daily operations of the retail store, including staff scheduling, inventory management, cash flow and customer service.
  • Developed and maintained store policies and procedures.

Retail Store Manager

Cellarbrations
MELBOURNE, VIC
05.2023 - Current
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Performed regular audits to ensure compliance with company standards.

Retail Store Manager

Urban Hub
MELBOURNE, VIC
03.2023 - Current
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.

Intern

ICT CIRCLE
MELBOURNE, VIC
05.2021 - 08.2024
  • Collaborated with team members to create a comprehensive social media strategy.
  • Created content for website pages, blog posts, and other online platforms.
  • Compiled weekly reports on customer feedback and satisfaction ratings.
  • Conducted interviews with customers to gain insights into their experiences.
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Managed customer inquiries through phone calls, emails, or other forms of communication.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Provided training sessions for new employees on company procedures and protocols.
  • Worked with team members to promote great customer service and pleasant work environment.

Wait Staff Member, Bartender

Party Food Melbourne
MELBOURNE, VIC
03.2022 - 07.2023
  • worked more than 25+ events in several parts of Victoria. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Helped prepare tables by setting up silverware, glassware and provided excellent customer service to guests ensuring they had an enjoyable experience.

Retail Sales Associate

Guess
MELBOURNE, VIC
03.2023 - 06.2023
  • Performed cashier duties, such as ringing up sales, processing payments, issuing receipts, stocking shelves with merchandise according to company standards.
  • Assisted customers with finding the right product for their needs.

Street Team Member

Good Cycles
MELBOURNE, VIC
04.2022 - 02.2023
  • Helped Citywide manage e-litter bins around the city of Melbourne, also played part in generating bio-fuel for citywide & ensured smooth working of the facility.

Housekeeping Room Attendant

Windsor
MELBOURNE, VIC
03.2022 - 05.2022
  • Checked rooms to ensure they met standards for cleanliness and tidyness.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Responded promptly to requests from guests and other departments.

Intern

Jain Constructions
MELBOURNE, VIC
07.2019 - 01.2020
  • participated & helped manage scheduling, inventory management and did regular inspections of sites (pandemic started soon after)
  • Handled incoming and outgoing supplies and packages and routed to appropriate personnel.

Intern

Sobti Infratech Limited
MELBOURNE, VIC
06.2018 - 08.2018
  • internship in highway construction and designing
  • assisted in site surveys
  • Quality Control Inspections
  • Material Testing
  • Field Inspection
  • Drafting and Design Support
  • Team Collaboration

Education

B.Tech Civil Engineering -

Pes University
India
05-2019

Board of Intermediate Education -

Sri Chaitanya Academy
India
05-2013

Secondary School Education -

Delhi Public School
India
04-2010

Masters in Marketing - Marketing

Victoria University
Melbourne, VIC

Skills

  • Creative and Resourceful
  • Retail Operations
  • Stockroom Management
  • Store Opening and Closing
  • Merchandise Strategizing
  • Performance monitoring
  • Problem-Solving
  • Advertising and marketing
  • Inventory Control
  • Customer Service
  • Strategic Planning
  • Visual Merchandising
  • Friendly and outgoing
  • Dependable and reliable
  • Highly motivated
  • [English] Fluency
  • Decision-Making
  • Store maintenance
  • Presentations
  • Scheduling
  • Operations Support
  • Administrative Support
  • Data Management
  • Data Evaluation
  • Teamwork and Collaboration
  • Outstanding communication skills
  • Interpersonal and Social Skills
  • Computer Skills
  • Data Interpretation
  • Fast Learner
  • Telephone Etiquette
  • Social Media Posting
  • Multitasking and Organization
  • Complex Problem-Solving
  • Administrative tasks
  • Client Relationships
  • Workflow Optimization

Affiliations

CellarbrationsSobtitidyness

  • Competed in state Powerlifting
  • Represented my school in Cricket
  • Won overall District Karate & Judo Championship
  • Represented my University in Football
  • Helped Organize University Annual Fest (AATMATRISHA)
  • Contributed to Organize University annual run (SAMARPANA) which contributed to welfare of retired Defence personnel's
  • Have worked as a Bartender, Wait Staff in more than 25 events across Victoria at the MCG, John Cain Arena & several places.

Certification

  • Bachelors of Technology in CIVIL Engineering (PES University)
  • Masters of Marketing (Victoria University)
  • Responsible Service Of Alcohol (RSA).

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Bengali
Native/ Bilingual

References

References available upon request.

Timeline

Retail Store Manager

FoodWorks
04.2024 - Current

Retail Store Manager

Cellarbrations
05.2023 - Current

Retail Store Manager

Urban Hub
03.2023 - Current

Retail Sales Associate

Guess
03.2023 - 06.2023

Street Team Member

Good Cycles
04.2022 - 02.2023

Wait Staff Member, Bartender

Party Food Melbourne
03.2022 - 07.2023

Housekeeping Room Attendant

Windsor
03.2022 - 05.2022

Intern

ICT CIRCLE
05.2021 - 08.2024

Intern

Jain Constructions
07.2019 - 01.2020

Intern

Sobti Infratech Limited
06.2018 - 08.2018

B.Tech Civil Engineering -

Pes University

Board of Intermediate Education -

Sri Chaitanya Academy

Secondary School Education -

Delhi Public School

Masters in Marketing - Marketing

Victoria University

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Ronojay Biswas