Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
Generic

Rooman Shahid Khan

Balwyn

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

4
4
years of professional experience

Work History

Sales Consultant

Smart User
06.2023 - Current
  • Customer Eligibility Verification: Assess and confirm customer eligibility for rebates, ensuring adherence to program criteria and enhancing customer trust and satisfaction.
  • Warm Calling and Customer Engagement: Utilize warm calling techniques to proactively engage with potential customers, establishing rapport and understanding their specific needs.
  • Technical Consultation: Provide expert advice on the features, benefits, and installation of Multi Split Systems, aiding customers in making informed purchasing decisions.
  • Post-Sale Support: Address post-installation customer inquiries, including warranty issues and service concerns, ensuring a high level of customer service and satisfaction.
  • Problem-Solving Skills: Efficiently resolve customer issues related to installation and product functionality, demonstrating strong problem-solving capabilities.
  • Compliance and Documentation: Ensure all sales and installations comply with Victorian Energy Upgrades program regulations, maintaining accurate and detailed customer records.

Scheduler

Smart User
09.2022 - 06.2023


  • Creating electrician/installer work schedules
  • Develop and maintain detailed project schedules to ensure timely completion of projects
  • Analyze project scope and requirements to develop a comprehensive schedule that accounts for all necessary tasks and resources
  • Work with project managers and other stakeholders to identify potential scheduling conflicts or risks and develop mitigation plans
  • Monitor and track project progress against the schedule, identifying any delays or deviations from the plan and recommending corrective actions as needed
  • Coordinate with team members to ensure that project tasks are completed on time and that dependencies are managed effectively
  • Communicate project schedule status and updates to stakeholders, including project managers, team members, and senior leadership
  • Ensure that project schedule data is accurate and up-to-date in project management software and other tools
  • Continuously review and refine project schedules to optimize resource utilization, minimize risks, and improve overall project efficiency
  • Provide guidance and support to team members/trainees on scheduling best practices and tools
  • Create and maintain documentation related to project scheduling policies, procedures, and standards
  • At least achieving an average of 87.5% installation rate per schedule made

Red Rocks Charcoal Chicken & Kebab
07.2022 - 09.2022
  • Role: Receptionist
  • Greet guests as they enter the restaurant, and provide a warm and welcoming atmosphere
  • Answer phone calls, take reservations, and manage the restaurant's online reservation system
  • Manage the restaurant's waiting list, and provide guests with accurate wait time estimates
  • Escort guests to their tables and ensure that they have a comfortable and enjoyable dining experience
  • Provide menu recommendations, explain menu items, and answer questions about the restaurant's food and beverage offerings
  • Process payments, issue receipts, and manage the cash register
  • Coordinate with the restaurant's kitchen and wait staff to ensure that tables are set up properly, food is delivered in a timely manner, and guests have everything they need
  • Assist with general restaurant duties such as cleaning, stocking, and preparing the dining area for service
  • Handle customer complaints and concerns in a professional and courteous manner, and escalate issues to management as needed
  • Maintain accurate records of reservations, guest preferences, and other important information in the restaurant's reservation and management systems
  • Provide exceptional customer service to all guests, and create a positive and memorable experience that encourages repeat business

Tribe consulting
01.2021 - 02.2022
  • Role: Customer Support Specialist
  • Interact and engage with customers to provide and process information in response to inquiries, concerns, and requests about our services and products
  • Communicate back with customers to solve their issues regarding our service in a timely and efficient way
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Identify patterns or trends in customer inquiries and suggest improvements to products, services, or support processes to minimize customer issues
  • Provide feedback to internal teams on customer needs, preferences, and pain points to inform product development and marketing strategies
  • Participate in training and development activities to improve customer support skills and knowledge
  • Stay up-to-date on industry trends and best practices related to customer support, and continuously improve processes and procedures to provide exceptional customer service
  • Proactively identify and address potential issues or concerns that may arise, and communicate with customers to manage their expectations
  • Collaborate with cross-functional teams to resolve complex customer issues and escalate problems as needed
  • Ensuring the KPI targets are well achieved

Listen To Us Too
08.2020 - 12.2020
  • Role: Content Writer/Social Media Coordinator

Foundation Fighting Poverty
01.2020 - 03.2020
  • Role: Volunteer

Education

Bachelor of Computers Science - Cybersecurity

Swinburne University
08.2025

St Patrick's High School
08.2021

Skills

  • Industry Trends
  • Territory Expansion
  • Product and Service Knowledge
  • Customer Liaison

Extracurricular Activities

President of the College's Debating Society Team Leader at Best Startup Pitch Competition

References

References available on request.

Timeline

Sales Consultant

Smart User
06.2023 - Current

Scheduler

Smart User
09.2022 - 06.2023

Red Rocks Charcoal Chicken & Kebab
07.2022 - 09.2022

Tribe consulting
01.2021 - 02.2022

Listen To Us Too
08.2020 - 12.2020

Foundation Fighting Poverty
01.2020 - 03.2020

Bachelor of Computers Science - Cybersecurity

Swinburne University

St Patrick's High School

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