JAGROOP KAUR
Queens Park,WA
Summary
Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.
Overview
8
8
years of professional experience
Work History
Administrator
Sawari Motors
02.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Cashier Team Leader
CIAO ITALIA
11.2020 - Current
- Delivered quick, professional, and friendly check-out experience to customers
- Handled large amounts of money and supported accuracy of financial transactions
- Trained new cashiers on operational procedures, policies, and standards
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions
- Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns.
Counter specialist
JB Hi-fi
09.2023 - 01.2024
- Ensured compliance with safety regulations when handling food items
- Successfully managed busy counter and provided excellent customer service to customers
- Provided guidance on product selection based on customer needs and preferences.
Kitchen Hand
SNS Agency
04.2020 - 12.2020
- Maintained a clean and safe work environment by adhering to sanitation protocols and safety guidelines
- Washed dishes, glassware, and flatware by hand or with industrial dishwasher
- Displayed excellent teamwork skills while working with other kitchen staff members to complete tasks efficiently
- Cleaned up spills promptly to prevent accidents or injuries.
Head Chef
Virasat Indian Restaurant
09.2019 - 10.2020
- Oversaw ordering of food supplies and ensured freshness of all products used in the kitchen
- Supervised and coordinated activities of cooks or workers engaged in food preparation
- Established and maintained high standards of food quality, hygiene, and safety in the kitchen.
Housekeeper
City Stay Apartment and Crown
09.2017 - 05.2018
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
- Cleaned and restocked restroom areas with towels and toiletries
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively
- Displayed strong organizational skills while managing housekeeping supplies inventory
- Adaptable to new work environments and quickly learned new processes and procedures.
Receptionist
Hotel and Aged Care
02.2016 - 08.2017
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors.
Education
Advance Diploma: Hospitality Management -
STANLEY COLLEGE
08.2021
Diploma: Hospitality Management -
Stanley college
03.2019
Skills
- Customer Dealing
- Good Communication Skills
- Confident Personality
- Dedicated towards work
- Positive Attitude
- Honest and Punctual
- Great Knowledge and experience of Microsoft Office- Power point, word, excel
- Language known:- English, Punjabi, Hindi (Read, Write and Speak)
Languages
Hindi
Punjabi
English
Full Professional
References
- Marco, 0415672527
- Michael, 0403315119
Timeline
Administrator
Sawari Motors
02.2024 - Current
Counter specialist
JB Hi-fi
09.2023 - 01.2024
Cashier Team Leader
CIAO ITALIA
11.2020 - Current
Kitchen Hand
SNS Agency
04.2020 - 12.2020
Head Chef
Virasat Indian Restaurant
09.2019 - 10.2020
Housekeeper
City Stay Apartment and Crown
09.2017 - 05.2018
Receptionist
Hotel and Aged Care
02.2016 - 08.2017
Advance Diploma: Hospitality Management -
STANLEY COLLEGE
Diploma: Hospitality Management -
Stanley college
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