Roopa Chhetri
Campsie,NSW
Summary
Computer literate, with a good working knowledge of Microsoft WORD and EXCEL. Creative approach to problem solving, professional approach to work, reliable, punctual, well organized. Used to working unsupervised, using own initiative. Excellent presentation and communication skills. A creative and effective team member. Well-spoken and possesses a persuasive telephone manner.
Overview
18
18
years of professional experience
Work History
Guest Relations Officer
Chandragiri Hills Ltd.
06.2016 - 01.2024
- Guest interaction: Greet guests warmly, assist with check-in and check-out, assign rooms, and answer inquiries.
- Administrative tasks: Process reservations and payments, manage bills, and handle phone calls and messages.
- Problem-solving: Address guest concerns and resolve issues in a calm and professional manner.
- Coordination: Liaise with other departments like housekeeping, concierge, and food and beverage to fulfill guest requests.
- Information and services: Act as a resource for information, and arrange third-party services like tours, taxis, and airport transfers.
HR Assistant
National Census Project
03.2012 - 08.2012
- Handling of Recruitment and Selection.
- Maintain HR Checklist for new recruits.
- Maintain employee's database and personnel records.
- Monitoring leaves and attendance.
- Introduce Orientation program for the new comers if necessary.
- Maintaining HR Software.
- Handling Recruitment and Selection.
- Maintaining and keeping records of Original Certificates.
- Maintaining and distribution of ID Cards to the employees.
Administration Officer
Nightingale Nursing College
06.2011 - 12.2011
- Answering phone calls
- Preparing correspondence
- Preparing reports
- Maintaining Financial Records
- Manage Databases, Supervise Administrative Services
Retail Operator/Customer Service
Journeys Friend
09.2010 - 12.2010
- Operating cash registers
- Bagging and packing purchases.
Retail Operator/Customer Service
Prime Mark
12.2009 - 07.2010
- Conduct financial transactions with the customers.
- Usually involved receiving payments by cash, check, or EFT
Program Producer and Presenter
Radio Filmy F.M.
05.2008 - 06.2009
- Problem solving and finding solutions
- Maintain confidentiality and trust.
- Maintain a professional standard of work
- Providing a high-quality product, often within very restrictive time constraints.
- Effective research, collection, analysis and dissemination of information on contemporary issues were a normal part of my daily work schedule.
Program Presenter
Classic F.M
01.2006 - 01.2007
- Part of my duties includes the efficient scheduling of and formatting of programs and events for live media.
Education
Professional Diploma - Tourism and Hospitality Management
HAMMERSMITH MANAGEMENT COLLEGE
London, U.K.01.2010
Bachelors - Liberal Arts
KATHMANDU MODEL COLLEGE
Kathmandu, Nepal01.2008
Higher Secondary Education - undefined
HIMALAYAN WHITEHOUSE COLLEGE
Kathmandu, Nepal01.2005
Skills
- Versatile and highly adaptable
- Confident
- Artistic
- Creative
- Good sense of humour
- Effective communication
- Excellent interpersonal skills
- Self-reliant
- Self-sufficient
- Task-finisher
- Work efficiency under pressure
- Responsible
- Mature approach to work
- Good multi-tasking
- Proven ability to learn new skills
Languages
English
Nepali
Hindi
Personal Profile - Description
Computer literate, with a good working knowledge of Microsoft WORD and EXCEL. Creative approach to problem solving, professional approach to work, reliable, punctual, well organized. Used to working unsupervised, using own initiative. Excellent presentation and communication skills. A creative and effective team member. Well-spoken and possesses a persuasive telephone manner.
Timeline
Guest Relations Officer
Chandragiri Hills Ltd.
06.2016 - 01.2024
HR Assistant
National Census Project
03.2012 - 08.2012
Administration Officer
Nightingale Nursing College
06.2011 - 12.2011
Retail Operator/Customer Service
Journeys Friend
09.2010 - 12.2010
Retail Operator/Customer Service
Prime Mark
12.2009 - 07.2010
Program Producer and Presenter
Radio Filmy F.M.
05.2008 - 06.2009
Program Presenter
Classic F.M
01.2006 - 01.2007
Bachelors - Liberal Arts
KATHMANDU MODEL COLLEGE
Higher Secondary Education - undefined
HIMALAYAN WHITEHOUSE COLLEGE
Professional Diploma - Tourism and Hospitality Management
HAMMERSMITH MANAGEMENT COLLEGE