Summary
Overview
Work History
Education
Skills
Certification
Community welfare, Volunteer Work , Fitness & Sports, Travel & Singing
Additional Information
Languages
Timeline
Generic
Roopak Saini

Roopak Saini

Sunshine,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Woolworth's
11.2016 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Security Officer

Wilson Security
10.2017 - 12.2020
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce the opportunity for damage and injury.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, and procedures while carrying out duties as an Unarmed security officer.

Education

MBA - Accounting And Business Management

Holmes Institute
Melbourne, VIC
09.2018

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Customer Relations
  • Training and mentoring

Certification

Certificate 3 in Individual Support ( Ageing & Disability )

Certificate 3 In Security Operations

Community welfare, Volunteer Work , Fitness & Sports, Travel & Singing

*Community Welfare:*


Before moving to Australia, I was deeply involved in community welfare initiatives, particularly with renowned organizations such as Mother Teresa and Help Age India. At Mother Teresa, I dedicated my time to serving disabled and elderly individuals on a daily basis. This involved playing with children with physical disabilities, providing emotional support to the elderly, and engaging in meaningful conversations to listen to their stories and offer companionship. Additionally, I had the opportunity to meet abandoned parents, listen to their narratives with empathy, and provide motivation and encouragement. One of the most rewarding aspects of my volunteer work was organizing outings to the city and shopping malls, allowing these individuals to experience the joys of the outside world.

*Volunteer Work:*


I actively participated in fundraising efforts for cancer patients through Help Age India, where I collaborated with diverse individuals to collect donations and support those in need. Engaging in such meaningful volunteer work allowed me to contribute positively to society and make a difference in the lives of those facing challenges.

*In Australia:*


Upon settling in Australia, I continued my commitment to community service by becoming actively involved with the Sri Durga Temple and Sikh Temple. I dedicate my time to serving the community, regularly attending events and volunteering during weekends.

During the COVID-19 pandemic, I took proactive steps to support those in need within my community. I organized various food donation drives, solicited donations from generous individuals, and provided assistance to those who had lost their jobs due to the economic downturn. This included distributing free groceries, referring individuals to job opportunities, offering financial aid to those struggling with rent and groceries, and providing temporary accommodation to those in need.

*Fitness, Sports, and Travel:*


Maintaining an active lifestyle has always been a priority for me. Whether it's hitting the gym, going for a run, or participating in team sports, I find joy and fulfillment in staying physically fit and healthy. Regular exercise not only enhances my physical well-being but also boosts my energy levels and mental clarity, allowing me to approach tasks with vigour and enthusiasm.

In addition to fitness, I am an avid traveller who enjoys exploring new cultures and experiencing different perspectives. Prior to settling in Australia, I had the opportunity to travel extensively, immersing myself in diverse landscapes, cuisines, and traditions. Traveling has broadened my horizons, enriched my understanding of the world, and fostered a deep appreciation for cultural diversity. I cherish the memories and lessons gained from my adventures around the globe.

In addition to my ongoing involvement in community welfare, I am a firm believer in the power of unity and compassion to create positive change in society. My dedication to serving others, coupled with my passion for fitness, sports, and travel, reflects my genuine desire to make a meaningful impact and contribute to the well-being of others.


Passion for Singing:*


Music has always held a special place in my heart, and I have a deep love for singing. I find solace and joy in expressing myself through music, and I often share this passion with others by singing for them. Whether it's a heartfelt melody or an uplifting tune, I believe that music has the power to calm the soul and bring people together in harmony. Singing is not just a hobby for me; it's a form of self-expression that allows me to connect with others on a deeper level and spread positivitythroughsong.

Additional Information

I am deeply passionate about community welfare and have volunteered with organizations such as Mother Teresa and HelpAge India, where I provided support to disabled, elderly, and cancer patients. Upon relocating to Australia, I continued my dedication to community service by actively participating in temple activities and organizing food donation drives during the COVID-19 pandemic. Additionally, I maintain an active lifestyle through fitness and sports, enjoy traveling to broaden my horizons, and have a profound love for singing, which I believe brings joy and positivity to those around me.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Security Officer

Wilson Security
10.2017 - 12.2020

Customer Service Supervisor

Woolworth's
11.2016 - Current

MBA - Accounting And Business Management

Holmes Institute
Roopak Saini