Roopali Naik Deshpande
The Ponds,Australia
Summary
Professional with 20 years in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
23
23
years of professional experience
Work History
Customer Tactical Engagement Officer
Bay Audio
2022.09 - Current
- Manage customer queries, appointment requests, and follow-up calls for annual and five-year hearing checks
- Facilitate smooth communication between stores, vendors, and customers via inbound calls and emails
Order Fulfillment Consultant
Winnings Group
2022.04 - 2022.07
- Managed appliance orders and customer queries, ensuring timely stock updates, dispatch, and delivery coordination with vendors and warehouses
Order Fulfillment Consultant
Winnings Group
2017.09 - 2018.04
- Responsible for processing appliance orders, managing customer inquiries via calls and emails, and liaising with vendors for timely deliveries
Air Specialist
Travel Corporations Group
2016.09 - 2017.03
- Coordinated air bookings for package deals with Insight, Trafalgar, and Contiki Tours
- Handled inbound calls and email inquiries related to air bookings
Author – “Tiger & Angel”
Gurgaon, India
2015.01 - 2015.12
- Authored a children’s fiction book that received positive reviews
- Book was published by Partridge India and marketed through events, digital campaigns, and partnerships with retailers like Amazon and Flipkart
- Sold 700+ copies since launch
Centre Manager
Mums at Work
2014.04 - 2015.05
- Led operations across three branches, focusing on career coaching for mothers re-entering the workforce
- Grew sales from ₹0.75 million to ₹3 million per month through event planning and social media campaigns
Reservation Consultant
Brightsun Travels
2012.06 - 2014.02
- Issued tickets for individual, group, and corporate itineraries
- Designed holiday packages that resulted in significant corporate interest, including a popular Bangkok & Phuket package
Customer Service Agent
Saudi Arabian Airlines
2005.08 - 2009.03
- Provided high-quality customer service from check-in to boarding, assisting VIPs, first-class passengers, and unaccompanied minors
- Supervised baggage handling and generated post-flight reports
Reservations Agent
Qatar Airways
2005.03 - 2005.07
- Issued tickets and handled customer and agent inquiries
Reservations Agent
Air India
2004.02 - 2005.01
- Issued tickets and assisted customers with travel inquiries
Reservations Agent
Airsonic Australia
2003.09 - 2004.01
- Issued tickets and resolved customer and agent inquiries
Travel Consultant
Global Aviation (P) Ltd
2002.02 - 2003.08
- Provided customer service, adhering to organizational standards and assisting with travel-related queries
Education
Diploma in Beauty Therapy -
10.2015
IATA/UFTAA Foundation Course -
07.2002
Diploma in Airlines & Travel Management -
Trade Wings Institute of Management
07.2002
Post-Graduation in English Literature -
Osmania University
05.2002
Bachelor of Arts - English Literature
Osmania University
07.2000
Skills
- Customer Service & Relationship Management
- Order Fulfillment & Logistics Coordination
- Sales & Revenue Growth
- Digital Marketing & Social Media Campaigns
- Event Planning & Execution
- Team Leadership & Coaching
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Work Coordination
- Team Leadership & development
Accomplishments
- Author to a kids book published and sold by Patridge publishing UK
- Instrumental in making the Gurgaon centre profitable for Mums at work
- Created digital media & events strategy which transformed Mums at work
Timeline
Customer Tactical Engagement Officer
Bay Audio
2022.09 - Current
Order Fulfillment Consultant
Winnings Group
2022.04 - 2022.07
Order Fulfillment Consultant
Winnings Group
2017.09 - 2018.04
Air Specialist
Travel Corporations Group
2016.09 - 2017.03
Author – “Tiger & Angel”
Gurgaon, India
2015.01 - 2015.12
Centre Manager
Mums at Work
2014.04 - 2015.05
Reservation Consultant
Brightsun Travels
2012.06 - 2014.02
Customer Service Agent
Saudi Arabian Airlines
2005.08 - 2009.03
Reservations Agent
Qatar Airways
2005.03 - 2005.07
Reservations Agent
Air India
2004.02 - 2005.01
Reservations Agent
Airsonic Australia
2003.09 - 2004.01
Travel Consultant
Global Aviation (P) Ltd
2002.02 - 2003.08
IATA/UFTAA Foundation Course -
Diploma in Airlines & Travel Management -
Trade Wings Institute of Management
Post-Graduation in English Literature -
Osmania University
Diploma in Beauty Therapy -
Bachelor of Arts - English Literature
Osmania University