Roos Van Gulick

• Supervise daily service operation to meet guest expectations, service and supervised the front of house team.
• Communicate with all the group departments regarding, menu changes, marketing activations and reservations.
• Stimulate a healthy work culture between all the staff members.
• Handled the cash income and outcome, and did end of the week cash ups.
• Ordering consumables and non- consumables for the front of house and the bar.
• Assist the managers with making and updating the weekly roster for the bar and front of house.
• Attend weekly managers and financial meetings.
• Handled reservations via email, phonecall and walk ins for the restaurant.
• Answered and solve complains related to the restaurant immediately.

• Provided and managed the best service for our guests while supervising the team.
• Looking after the cash flow and making sure for a perfect opening and closing from the restaurant, handled with cashflow and creditcard payments.
• Making the roster and updating requests from staff members.
• Communicate well with other departments in the restaurant, head office and other restaurants from the company.
• Taking reservations, group bookings and answer enquiries.
• Answer and deal in the correct way with complains and reviews.
• Host weekly management meetings with all the managers from the company.

• Supervised the front of house during service and while closing and opening the restaurant.
• Managed all the incoming groups, events, individual reservations and enquiries
• Looking after the roster and updating the requests.
• Hosting during service. Seating guests, answering emails and requests, answering complains, making a tableplan
• Handled with cashflow and card payments and deposits
• Making sure there is a good communication between all the departments during service

- Recruiting and training staff members

- Overseeing the team performance

- Responsible for the cash registers and all the payments

- Engaging customers in a highly visible role and having a positive and professional
attitude.

- Maintained café cleanness at all times

- Ordering the supplies for the restaurant

• Supervising and recruiting staff members
• Responsible for all different kinds of payments
• Creating a clearly communication between all the different departments
• Handling with team conflicts
• Measuring and ensuring out guests wishes
• Maintain a safe work environment

• - Supervising a team of concierges and receptionists during the shift
• - Answered e-mails, phone calls and questions from the guests
• - Responsible for the cash register and handled with all the payments.
• - Managing and handling (groups) hotel reservations and restaurant reservations, with
  sending the right conformation to the guests
• - Staying in close contact with all the different departments from the hotel to create
  the best guest experience