Roqia Noori
Kilburn,SA
Summary
Motivated & Dedicated graduate eager to contribute to team success through proven communication, attention to detail, teamwork and excellent organisational skills. Motivated to learn, grow and excel further within the Aviation Industry.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Jetstar Airways
Adelaide, SA
01.2022 - Current
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Customer Service & Logistics
IKEA
Adelaide, SA
02.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Reported customer feedback to management, including any signs of customer dissatisfaction
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Worked flexible hours, night, weekend, and holiday shifts
- Proved successful working within tight deadlines and fast-paced atmosphere.
Waitress
The Ghan Kebab House
Adelaide, SA
01.2019 - 02.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Decreased customers wait times by enlisting coworker’s assistance for multi-order delivery to avoid spilling or dropping food
- Learned all required tasks quickly to maximize performance
- Pursued learning opportunities to advance knowledge and take on leadership position
- Contributed to team success by completing jobs quickly and accurately.
Customer Service
Sofra Kebab House
Adelaide, SA
01.2018 - 01.2019
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Maintained excellent attendance record, consistently arriving to work on time
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment.
Receptionist
Cubic Homes Company
01.2014 - 08.2017
- Service
- Kept reception area clean and neat to give visitors positive first impression
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Aviation Management -
University of South Australia
Adelaide, SA02.2022
High School yr12 Graduate - undefined
Roma Mitchell Secondary College
10.2017
Skills
- Valid driver’s license
- Complex Problem-Solving
- Motivated to learn
- Communicate well with different personalities
- Computer proficiency
- Arrival and Departure Duties
- Teamwork
- Crew Safety
- Cultural awareness
- Flexible & Adaptable
- Able to speak various languages (Hindi, Urdu, Farsi, Dari, Hazaragi) Responsible
- Good listening skills
- Customer service background
References
Mr. Josh Wade: Airport Operations Manager, Jetstar Adelaide
Email: josh.wade@jetstar.com
Phone: 0451769970
Mr. Jacob Bosley: Team leader, IKEA Adelaide
Email: jacob.bosley@ingka.ikea.com
Phone: 0406802607
Miss. Thuy Mai: Colleague, IKEA Adelaide
email: thuy.mai@ingka.ikea.com
Phone: 04431236645
Timeline
Customer Service Officer
Jetstar Airways
01.2022 - Current
Customer Service & Logistics
IKEA
02.2020 - Current
Waitress
The Ghan Kebab House
01.2019 - 02.2020
Customer Service
Sofra Kebab House
01.2018 - 01.2019
Receptionist
Cubic Homes Company
01.2014 - 08.2017
Bachelor of Aviation Management -
University of South Australia
High School yr12 Graduate - undefined
Roma Mitchell Secondary College
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