Roqiah Safdari
Mawson Lakes,Australia
Summary
Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytic problem-solving skill. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customised solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Service Officer
Services Australia
07.2022 - Current
- Providing accurate and timely information to customers on government services and programs such as Centrelink, Jobseeker payments, Pandemic and Disaster payments, Special Benefits
- Actively promote and educate customers on digital services, delivering consolation services to transition customers to online digital products and services and to make them self-sufficient
- Providing support and guidance to customers who may be experiencing financial or personal hardship
- Maintaining accurate records and data entry using systems such as Customer First, Process Direct, ACC, and Customer Record
- Collaborating with key stakeholders and community organizations to provide coordinated support to vulnerable customers
- Staying up-to-date with changes to government policies, procedures, and legislation relevant to the services and programs provided by Services Australia
- Interpret Operational Blueprint and apply correct legislative decisions in line with delegation level
- Complying with all relevant policies and procedures related to confidentiality, privacy, and security of customer information.
Crew Member
McDonald’s
01.2016 - 12.2022
- Greeting customers in a friendly and professional manner
- Taking and processing customer orders accurately and efficiently
- Answering customer questions about menu items, promotions, and pricing
- Handling cash, credit, and debit card transactions and making accurate change
- Balancing cash drawers and reconciling sales at the end of shifts
- Maintaining cleanliness and organization of the front counter and dining area
- Collaborating with other team members to ensure smooth and timely service
- Upselling and promoting additional menu items or promotions to customers
- Monitoring food inventory and notifying management when supplies are running low
- Following food safety and sanitation procedures to ensure customer safety and satisfaction.
Volunteer Interpreter
01.2015 - 01.2021
- Accompanied and interpreted for family and other community members from time to time
- Helped interpret mostly in medical appointments including dental, pregnancy related matters and GP visits
- Experience in interpreting in Job provider, Centrelink and Education related matters.
Marketing Officer
Afghan Professionals Australia (APA) and Afghan Students Association (ASA)
01.2015 - 04.2018
- Worked with other colleagues as a team to help achieve the values and mission of the association in developing networking and communication skills of young Afghan students
- Planned, organized and promote fundraising, social and networking events held by the association.
Education
Bachelor in Business - Property Management
University of South Australia
01.2022
Certificate IV in Property Services - Real Estate
Real Estate Training Academy
01.2020
Diploma in Business -
University of South Australia
01.2017
Skills
Proficiency in using Microsoft Office (Word, Excel, PowerPoint)
- Customer de-escalation techniques
- Collaborating with key stakeholders to drive agency performance targets
- InFocus forum representative disseminating the Census results for the site
- Effective communication, comprehension and writing skills
- Fluent in three different languages (Hazaragi, Dari, Urdu)
- Strong customer service skills and knowledge of OH&S
- Extremely punctual, organised and reliable
- Ability to handle ethical issues
- A team player who enjoys working with and supporting others
- Professional and friendly attitude
- Calm and compassionate personality
Volunteer Experience
- Volunteer Interpreter, 2015, 2021, Accompanied and interpreted for family and other community members from time to time. Helped interpret mostly in medical appointments including dental, pregnancy related matters and GP visits. Experience in interpreting in Job provider, Centrelink and Education related matters.
- Marketing Officer, Afghan Professionals Australia (APA) and Afghan Students Association (ASA), 01/2015, 04/2018, Worked with other colleagues as a team to help achieve the values and mission of the association in developing networking and communication skills of young Afghan students., Planned, organized and promote fundraising, social and networking events held by the association.
References
Fazli Berisa, Team Leader, Services Australia, 08 8213 2900, fazli.berisa@servicesaustralia.gov.au
Timeline
Service Officer
Services Australia
07.2022 - Current
Crew Member
McDonald’s
01.2016 - 12.2022
Volunteer Interpreter
01.2015 - 01.2021
Marketing Officer
Afghan Professionals Australia (APA) and Afghan Students Association (ASA)
01.2015 - 04.2018
Bachelor in Business - Property Management
University of South Australia
Certificate IV in Property Services - Real Estate
Real Estate Training Academy
Diploma in Business -
University of South Australia
Similar Profiles
JOHN NGUYENJOHN NGUYEN
Services Officer at Services AustraliaServices Officer at Services Australia
Rhys GarlandRhys Garland
Service Officer at Services AustraliaService Officer at Services Australia
Nicholas LalorNicholas Lalor
Senior Onboarding Officer at Services AustraliaSenior Onboarding Officer at Services Australia
Razia RizayeeRazia Rizayee
Customer Service Officer at Services AustraliaCustomer Service Officer at Services Australia
Tanmay PatelTanmay Patel
Provider Services Specialist at NDSP Plan Manager (MPMG and GB Group)Provider Services Specialist at NDSP Plan Manager (MPMG and GB Group)