Rori Bicer

• Coordinated patient treatment plans and schedules, acting as a warm, informed liaison between patients, orthodontists, and administrative teams.
• Drafted complex medical correspondence for each patient to their dentist and surgical or further specialist referrals.
• Handled confidential medical information with discretion.
• Improved booking systems and patient flow, ensuring a seamless front-desk experience.
• Supported a team culture focused on care, clarity, and patient confidence.

• Maintaining the reputation and the integrity of the PICNIC brand, owned by a well-known family in the industry in Western Australia for over 30 years, by providing the highest level of customer experience and satisfaction as possible to all customers both long term and new.
• Receiving stock, scanning into the system, steaming and store placement while adhering to the required merchandising plans for each week.
• Moving stock across stores as required.
• Remaining across the specifics of each new item that arrived weekly ie. sizing options available, pricing, materials used and styling recommendations of the new styles of clothing and shoes.

Professor Sarah Wilson – Pro Vice-Chancellor (Student Life), Professor Gregor Kennedy – Pro Vice-Chancellor (Education),

Mr. David Israel – Director, Education Innovation & Commercial Development,

Provosts – Professor Margaret Sheil, Professor Mark Considine, Dr. Julie Wells – Vice-Principal, Policy & Projects,

Professor Simon Evans – Pro Vice-Chancellor (International),

Vice-Chancellors – Professor Alan Gilbert, Professor Kwong Lee-Dow, Professor Duncan Maskell,

Chancellors: The Hon. Alex Chernov AC QC, Mr. Ian Renard,

Dr. Fay Marles

• Managing highly intricate, heavily filled, minute-by-minute diaries with delicate consideration to ensure timing is on schedule and adheres to the various needs of both the Executive I am managing and of the meeting itself.
• Organised high-level meetings with large numbers of senior executive attendees sourced and booked appropriate meeting rooms, restaurants, hotels, event spaces.
• Managed steering committees and workshops.
• Arranged and managed international delegation visits.
• Coordinated intricate domestic and international travel including visa and passport applications.
• Liaised with international stakeholders.
• Maintained minute-by-minute travel diaries for FBT reconciliation.
• Prepared background research, agendas, sourced meeting papers details, reports and communications.
• Assisted the Vice-Chancellor Liasion & Protocol Officer in events ranging from: The Town & Gown dinner, graduation ceremonies, academic staff farewell dinners, academic staff vale events, Vice-Chancellor private residence dinners.
• Transcribed legal tapes for the Supreme Court as required by the Chancellor in his external role as Judge.
• Driver for the Chancellor: maintained University vehicle, driving Chancellor to external meetings and events in the CBD and greater Victoria ensuring timely arrival and departure.
• Hosted dignitaries and managed VIP events.
• Processed accounts payable and reconciled VISA card usage for the Office of the Vice-Chancellor executive team.
• Supervised and mentored junior staff.

Achievements:

• Trusted with supporting successive Chancellors and Pro Vice-Chancellors.
• Onboarded new senior leaders and improved team processes.
• Reliable to help in any circumstance; known as the “go-to” for solving complex and uncomplex tasks and ensuring service excellence.
• Handled confidential and sensitive information with discretion and tact.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Answered high volume of phone calls and email inquiries.
• Organised and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.