Open To Work
Rorie Leech
Building maintenance
Croydon,VIC
Summary
Franchise owner with extensive experience in project management and OHS compliance. Recognized for fostering high-quality customer service, staff hiring, training and building strong teams. Committed to enhancing client satisfaction through effective communication and problem-solving skills.
Experienced in the fields of sales, building construction, maintenance, real estate and disability.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Franchise Owner
Jims group
mooroolbark, Victoria
09.2015 - Current
- Engaged customers to identify needs and requirements for renovation projects, enhancing customer satisfaction.
- Customer service, including Prompt call back times, planning, scheduling, developing quotes and closing to win business.
- Recruited, trained and managed team to deliver high-quality customer service, fostering a positive service environment.
- Prepared staff work schedules and meetings, ensuring compliance with OHS standards and promoting safe work practices focused on client outcomes.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
Business Owner
The Property Surgeon
chirnside park, vic
03.2005 - 09.2015
- Started new Residential Home maintenance/renovation business 2005.
- Client focused outcomes assisting with plans, designs working within budget and time constraints.
- Developed marketing strategies to attract potential clients and generate leads.
- Managed daily operations of property renovation and maintenance projects.
- Interviewed, trained, and supervised employees in OHS, good tool practices and customer service.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Built strong relationships with clients, ensuring clear communication throughout projects.
Realestate
Methven Professionals
Croydon, vic
02.1999 - 11.2005
- Residential real estate agent managing vendors and buyers' expectations during the buying and selling process.
- Challenging negotiations with all parties always attempting to achieve the best possible outcome for the vendor
- Built strong character/resilience with a 97% rejection rate RE: cold calling associated with door knocking and reverse telemarketing.
- Established trust with clients through listening, empathy and genuine communication.
- Maintained updated knowledge through continuing education and advanced training through the Jenman System.
Sales Executive/Business Development Manager
Laboratory supply
Clayton, vic
12.1989 - 12.1998
- Negotiated contracts and pricing agreements with key accounts effectively.
- Used cold calling and networking to sell products and services.
- Developed strong relationships with clients for laboratory supply needs.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Presented product demonstrations at trade shows, conferences, and other events.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Education
High School Diploma -
Lilydale High School
Lilydale, VIC12-1988
Skills
- Franchise recruitment
- Franchise development
- Project management
- Budgeting
- Revenue optimization
- Customer management
- Customer relations
- OHS compliance
- Hiring and staffing
- Team building
- Employee training
- Scheduling
- Business strategy
- Problem solving
- Attention to detail
- Verbal communication
Languages
English
Professional
Certification
- Certificate IV in Real-Estate Practice
- Approved Jenman Real-estate Sales Person
- Certificate IV in Building and Construction
Timeline
Franchise Owner
Jims group
09.2015 - Current
Business Owner
The Property Surgeon
03.2005 - 09.2015
Realestate
Methven Professionals
02.1999 - 11.2005
Sales Executive/Business Development Manager
Laboratory supply
12.1989 - 12.1998
High School Diploma -
Lilydale High School