Rorie Mollison
Hoppers Crossing,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry looking for fulltime work. Solid team player with outgoing, positive demeanour and proven skills in establishing productive problem solving skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and a detail-oriented team player with strong organizational skills. With the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer service team leader-Barista
McDonalds Hoppers Crossing
10.2017 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Boosted revenue generation by upselling additional products or services when appropriate during customer interactions.
- Trained and mentored new crew in a team leader position were I over saw and monitored the development of their skills.
Disability Support Worker
Easy I Care
12.2020 - 11.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Administrative Role
Teressa
01.2022 - 01.2023
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated the ability to multi task by completing data entry while printing and stacking cards.
Receptionist/Assistant Customer Service Manager
Pizza Kings Tarniet
02.2024 - 04.2025
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented multiple organising techniques to improve the flow of the busy work environment to benefit my colleagues quality of work and overall the quality of our customers orders.
- Entrusted to count and distribute daily financial duties so that stock was filled, employees were paid and handled all refunds.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed and packed customer orders while accurately handled payment transactions.
Education
VCE -
Skills
- Safe Food Handling
- Up-selling
- Time management
- Problem solving
- Respectful and Responsible
- Office organization
- Document scanning
- Filing system management
Accomplishments
- Selected to be promoted to a crew trainer while working at McDonald's.
- While playing representative basketball for Broadmeadows Broncos I was recruited to be apart of a team that went to America representing Australia and New Zealand in a showcase while in high-school.
- Being heavily involved in the Lacrosse community my whole life due to family. I volunteered to be on the committee and while on the panel I was entrusted to be the assistant to the treasurer for several years.
Certification
- Working with children's check
- First Aid/CPR certificate
- Responsible service of alcohol (RSA)
- Barista qualification
- White card
- Food handlers certificate
Timeline
Receptionist/Assistant Customer Service Manager
Pizza Kings Tarniet
02.2024 - 04.2025
Administrative Role
Teressa
01.2022 - 01.2023
Disability Support Worker
Easy I Care
12.2020 - 11.2021
Customer service team leader-Barista
McDonalds Hoppers Crossing
10.2017 - 12.2020
VCE -
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