Rory Greenwood

• Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased business client retention rates.

• Much of my job includes balancing rental trust accounts/providing formulas for experienced accountants. I learned these skills quickly on the job, and have full confidence to learn any other new skill quickly.
• Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
• Provided technical assistance whenever the web/mobile app was experiencing issues.

• Provided outstanding customer service via telephone and email channels.
• Diagnosed and resolved technical issues faced by clients.
• Conducted training sessions for new and existing users on software.
• Created bug tickets for developers.
• Utilized excellent communication skills to retain clients.
• Demonstrated ability to think on feet to resolve complex technical customer issues.
• Built strong relationships with clients.

My time at Datacom was spent working under contract with the ATO.

As a representative for the ATO I was responsible for the following;

• Assisting with client enquiries regarding both individual tax matters and those concerning companies.
• Condensing and explaining complex information in various ways to educate clients.
• Provide assistance with debt management and repayment methods.
• Help clients set up different systems using their personal devices and other general technical support.