Rory Hayes
Melbourne,VIC
Summary
Motivated Team Leader and Quality Assurance manager, highly proficient in all QA operations and procedures. Experience in a wide range of industries: sustainability, national healthcare, management, telecommunications and sales, with a plethora of transferrable skills. Specialising in project planning & implementation, human resources management and data analysis. Highly motivated by social change and sustainability goals.
Overview
4
4
years of professional experience
Work History
Quality Assurance Manager / Team Leader - National
247 Nursing & Medical Services
Sydney, NSW
07.2021 - Current
- Worked as Quality Assurance lead with over 100 agents for 6 months - providing training, continuous coaching, onboarding and assessment within National Coronavirus Priority service and Easy Vaccine Access service.
- Succeeded in tender applications to secure long term work for 24/7 Nursing to continue working with HealthDirect.
- Implemented new projects such as the Easy Vaccine Access service working with employer HealthDirect to create standardised processes for new projects, regularly updating work procedures.
- Regularly report and analyse statistical data analysing trends in service to aid performance reviews and staffing implementations.
- Team Leader - working day to day with large teams of agents to provide motivation, support and case management.
- Communicate potential risk areas and improvements to company directors and stakeholders HealthDirect and Commonwealth.
Assistant Manager
Bottlemart
South Hedland, WA
06.2021 - 10.2021
- Worked to do stock takes and ordering, meeting requirements for shop with $250,000 weekly turnover.
- Ensured customer service standards were regularly met and aided in bulk purchasing orders.
- Managed team of 8 employees to ensure all standards were adhered to for large corporation.
Sales Team Leader
Morementum Group
Brisbane, QLD
01.2021 - 05.2021
- Consistently worked to and hit ambitious KPIs for sales month-to-month and engaged new employees to hit KPIs.
- Performed in top 5% of company throughout employment period.
- Motivated team to achieve strong performance and grow team effectively.
- Trained new employees in day-to-day sales requirements and aided them in building confidence for sales roles.
Sustainability Intern/Project Co-Coordinator
University Of Leeds - Sustainability
Leeds, West Yorkshire
09.2017 - 08.2019
- Developed and Implemented new projects - Set-up and implemented new Sustainability engagement scheme "Blueprint", successfully overseeing its' rollout University wide from planning stage. Engaging University departments in preparation for marketing to the University sector.
- Scope 3 emissions reporting - Fulfilled University's work commitment with HESA and HEFCE - responsible for reporting on University Business travel data. Calculating supplier carbon emissions equivalent to report to HEFCE. Worked to gather and s large data sets to provide essential data for further funding.
- Organised Sustainability Awards 2018 - responsible for all planning, running and presenting at Sustainability Awards over a 6 month period, working with Vice-Chancellor of University to present.
- Increased training and volunteering opportunities to students, creating greater participation in Sustainability objectives.
Education
DipHE - CELTA (Certificate in Teaching English)
University of Warwick
Coventry, UK12.2019
Bachelor of Arts - Geography (Ind) (Hons)
University of Leeds
Leeds, UK07.2019
Skills
- Project Management & Implementation
- Team management
- Staff training
- Human Resource Management
- Internal Audits
- Process Analysis
- Quality Control
- Best practices
Timeline
Quality Assurance Manager / Team Leader - National
247 Nursing & Medical Services
07.2021 - Current
Assistant Manager
Bottlemart
06.2021 - 10.2021
Sales Team Leader
Morementum Group
01.2021 - 05.2021
Sustainability Intern/Project Co-Coordinator
University Of Leeds - Sustainability
09.2017 - 08.2019
DipHE - CELTA (Certificate in Teaching English)
University of Warwick
Bachelor of Arts - Geography (Ind) (Hons)
University of Leeds
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