Rory Linahan
Ballarat
Summary
Enthusiastic Area Leader with four years of experience supervising staff in stressful, fast moving, and customer oriented settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Talented Acting Team Leader with two and a half years of experience and dedication to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Acting Team Leader
Serco Citizen Services
09.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained in resolving a wide array of problems and provided exceptional service to members of public.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Area Leader
McDonald's
6/11/17 - 09.2021
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Train and develop new crew to aid in keeping store flowing concurrently and to help them move into possible future departments (crew trainers, area leaders, managers, etc.)
Education
No Degree - Legal Studies, Psychology, Media, Photography,
St Patrick's College
BallaratSkills
- Written Communication
- Computer skills
- Training & Development
- Organization & Time Management
- Team-building
- Certificate III & Certificate IV in Retail Services
- Team Management
- Problem Solving
- Optimizing Training Effectiveness
Timeline
Acting Team Leader
Serco Citizen Services
09.2021 - Current
Area Leader
McDonald's
6/11/17 - 09.2021
No Degree - Legal Studies, Psychology, Media, Photography,
St Patrick's College
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