Rory Morley
Morayfield,QLD
Summary
IT professional with over 14 years of customer service and technical support expertise. Skilled in troubleshooting hardware, software, and connectivity issues across diverse platforms. Experienced in help desk operations, customer relations, and device repair. Dedicated to delivering seamless user experiences and contributing to efficient IT operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Help Desk / Customer Support
Alderon Games
01.2023 - 01.2025
- Delivered Tier 1 & Tier 2 support to a global gaming community.
- Resolved account, billing, connectivity, and software issues via Discord, social media, and Zendesk.
- Collaborated with developers to escalate bugs and improve user-reported issues.
- Provided empathetic, professional support, maintaining excellent satisfaction scores.
Store Owner
Elite Tech Repairs
01.2013 - 01.2023
- Managed operations of a repair and retail business.
- Diagnosed and repaired mobile devices and computers.
- Oversaw finances, payroll, and inventory management, ensuring profitability.
- Trained staff, built vendor relations, and fostered customer loyalty.
Phone Repair Technician
Cashphones
01.2011 - 01.2013
- Repaired and troubleshot mobile devices and accessories.
- Assisted with sales of devices and accessories.
- Delivered high-quality customer service, improving retention.
Education
Diploma - Computer Science
SAE Institute
Bachelor of Biomedical Science (Honours) -
University of Sunshine Coast
Completed Grade 12 - undefined
Warnbro Senior High
Skills
- Technical Support & Troubleshooting (remote & in-person)
- Python, HTML, CSS, JavaScript, SQL, basic PHP
- Systems & Networking: administration, diagnostics, and security awareness
- Hardware & Device Repair: phones, PCs, peripherals, electronics
- Customer Service Excellence & problem resolution
- Business Operations: sales, staff training, vendor management, financial targets
- Adaptability, time management, teamwork & autonomy
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Certification
- White Card
- Blue Card
- Car Licence
- RSA & RSG
Languages
English
Native or Bilingual
Greek
Full Professional
Timeline
Help Desk / Customer Support
Alderon Games
01.2023 - 01.2025
Store Owner
Elite Tech Repairs
01.2013 - 01.2023
Phone Repair Technician
Cashphones
01.2011 - 01.2013
Completed Grade 12 - undefined
Warnbro Senior High
Diploma - Computer Science
SAE Institute
Bachelor of Biomedical Science (Honours) -
University of Sunshine Coast