Rory O'Shea
South Brisbane,QLD
Summary
Goal-oriented manager with distinguished experience in sales and customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to promoting and representing company purpose while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Sales Manager
JB Hi-Fi
08.2022 - Current
- Handled customer relations issues to close deals, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets and increase company revenue.
- Hired, trained and coached staff on sales techniques, methods and customer relations through best practices and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Implemented continuous growth by working through KPIs, sales targets, P&Ls and coaching plans with Upper management.
- Went through extensive leadership programs on multiple scenarios such as: Coaching High Performance, Building High Achieving Teams, Develop resilience, JB leadership and LSIs.
- YoY growth in profit percentage and over 20% in total sales.
Salesperson
JB Hi-Fi
10.2020 - 07.2022
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Store Manager
IGA X-press
03.2017 - 03.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Business to business relations, finding new suppliers and negotiating deals to promote profit %
Store Assistant
IGA X-press
11.2015 - 03.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Salesperson
RSL Queensland
07.2015 - 10.2015
- Communicated charity purpose and needs to customers.
- Represented charity in public sections communicating benefits of sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Advanced Diploma - Film And Video Production
New York Film Academy
Gold Coast09.2020
High School Diploma -
Brisbane State High School
South Brisbane, QLD12.2014
Skills
- Sales Expertise
- Profit and Revenue-Generating Strategies
- Verbal and Written Communication
- Coaching and Mentoring
- Team Oversight
- Goals and Performance
- Accomplished Manager
- Proven Leadership Skills
Hobbies
GYM - Physically fit and self motivated.
READING - Intelligent and patient.
WRITING - Creative and good written communication.
MARTIAL ARTS - Disciplined.
TRAVEL - Curious and adventurous.
ANCIENT HISTORY - Knowledgeable and respectful of the past.
REFERENCES
Work References
Nicholas Sharp - Store Manager JB HI-FI - 0407 384 487
Joseph Palinkas - Telco Sales Co-ordinator JB HI-FI - 0490 108 686
Personal References
Eamon O'Shea - Naval Lieutenant Australian Defence force - eamon.oshea@defence.gov.au
Luke Meacle - Learning Programme Manager - 0429 597 956
Timeline
Sales Manager
JB Hi-Fi
08.2022 - Current
Salesperson
JB Hi-Fi
10.2020 - 07.2022
Store Manager
IGA X-press
03.2017 - 03.2020
Store Assistant
IGA X-press
11.2015 - 03.2017
Salesperson
RSL Queensland
07.2015 - 10.2015
Advanced Diploma - Film And Video Production
New York Film Academy
High School Diploma -
Brisbane State High School
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