Summary
Overview
Work History
Education
Skills
Volunteer Positions
Timeline
Generic

Rory Smith

28 Eighth Avenue, Raymond Island,Victoria

Summary

I am a 26 year old who was born and raised in East Gippsland. I am an active member in my community, and volunteer my time to my local CFA and ambulance station to provide emergency assistance to those around me in times of need. My goal is to become a Paramedic and I will use my life experience and further education to achieve this.

Overview

12
12
years of professional experience

Work History

Ambulance Community Officer Team Leader

Ambulance Victoria
06.2023 - Current
  • Develop and maintain the ACO availability roster to ensure adequate coverage for the community
  • Maintain accurate contact details to ensure all ACOs can be contacted when required
  • Liaise with Paynesville Team Manager if required
  • Present any relevant information at the First Responder Regional Forum
  • Point of contact for any issues/concerns experienced by ACOs

Ambulance Community Officer

Ambulance Victoria
02.2018 - Current
  • Provide a high standard of advanced first aid to rural communities including Paynesville, Omeo and Rosedale by being rostered minimum 20 hours per month
  • Attend monthly training sessions
  • Communicate effectively with patients, family members, other AV and hospital staff
  • Provide medications and procedures within the ACO scope of practice (Fentanyl, Methoxyflurane, EpiPen, Glucagon, LMA, CPR etc.)
  • Complete thorough documentation using VACIS program and paper PCR

Qualified Plumber and Gas Fitter

ABL Refrigeration And Air Conditioning Services
07.2022 - 10.2023
  • Installation and maintenance of air conditioning and refrigeration systems
  • Designated Health and Safety Representative
  • Designated First Aider
  • Communicated with customers to provide recommendations on repairs, cost and time estimation
  • Rostered with apprentices and alone to provide coverage to East Gippsland area and rostered on call over weekends once per month

Qualified Plumber and Gas Fitter

Gudges Plumbing
05.2021 - 07.2022
  • Provide 24/7 plumbing services to East Gippsland including commercial facilities and health care services
  • Excavation and manual digging to replace water mains and wastewater services
  • Communicate with customers to provide quotes
  • Rostered with apprentices and offered guidance and training



Ferry Operator/Driver (Vessel Master)

East Gippsland Shire Council
10.2020 - 02.2022
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles/goods from Paynesville and Raymond Island
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Ensure ferry was kept to schedule and on time and liaise with emergency services when 000 call on Raymond Island

Apprentice and Qualified Plumber and Gas Fitter

Megals
02.2015 - 06.2021
  • Provided general plumbing tasks to customers across East Gippsland
  • Repaired plumbing systems, components, and equipment
  • Expanded trade knowledge by networking with colleagues and participating in courses throughout apprenticeship
  • Work in a safe manner and achieve company performance standards

Outdoor Pool Lifeguard

Latrobe City Council
01.2013 - 12.2015
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Monitored safety of guests in and around swimming pool
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
  • Responded to emergency situations in a timely, efficient manner

Customer Service

IGA Supermarket
02.2012 - 12.2014
  • Kept customer spaces clean, neat and organized for maximum appeal
  • Distributed information to in-store guests and answered questions to serve needs and drive sales
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Delivered prompt service to prioritize customer needs

Customer Service

KFC
02.2012 - 12.2014
  • Maintained high standards of customer service during high-volume times
  • Operated the drive-through and customer facing sales register quickly and effectively
  • Preparing and cooking products to a high standard

Education

Diploma - Paramedical Science

Australian Catholic University
Ballarat, VIC
10.2023

Certificate IV - Emergency Healthcare

Australian Catholic University
Ballarat, VIC
02.2021

Certificate III - Plumbing And Gas Fitting

AGA Trade School
Bairnsdale, VIC
11.2019

Skills

  • Analytical and Critical Thinking
  • Verbal Communication
  • Task Prioritization
  • Problem-Solving
  • Empathetic
  • Active Listening
  • Rapport

Volunteer Positions

  • ICU Ambassador and Life Support Fundraiser/Alfred Foundation (The Alfred Hospital) | 2022 - Present
  • First Responder Representative Best Care Committee (Ambulance Victoria) | 2022 - Present
  • Consumer Representative Board of Quality and Safety (Bairnsdale Regional Health Service) | 2020 - Present
  • GoodSam Emergency Responder | 2019 - Present
  • CFA Firefighter (Bairnsdale Brigade) | 2016 - Present
  • Football Umpire (East Gippsland Umpires Association) | 2014 - Present
  • Committee Member/Webmaster (East Gippsland Aero Club) | 2019 - 2020
  • Youth Ambassador (East Gippsland Shire Council) | 2015 - 2016
  • Youth Councillor (Latrobe City Council) | 2012 - 2014

Timeline

Ambulance Community Officer Team Leader

Ambulance Victoria
06.2023 - Current

Qualified Plumber and Gas Fitter

ABL Refrigeration And Air Conditioning Services
07.2022 - 10.2023

Qualified Plumber and Gas Fitter

Gudges Plumbing
05.2021 - 07.2022

Ferry Operator/Driver (Vessel Master)

East Gippsland Shire Council
10.2020 - 02.2022

Ambulance Community Officer

Ambulance Victoria
02.2018 - Current

Apprentice and Qualified Plumber and Gas Fitter

Megals
02.2015 - 06.2021

Outdoor Pool Lifeguard

Latrobe City Council
01.2013 - 12.2015

Customer Service

IGA Supermarket
02.2012 - 12.2014

Customer Service

KFC
02.2012 - 12.2014

Diploma - Paramedical Science

Australian Catholic University

Certificate IV - Emergency Healthcare

Australian Catholic University

Certificate III - Plumbing And Gas Fitting

AGA Trade School

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