Summary
Overview
Work History
Education
Skills
Tech Experience
Timeline
Generic

Rory Elina Kitrisha Dixon

Support Team Member
Invermay

Summary

I have proven to be self-driven and confident in all work I have put my heart into. I hope to always be improving myself and working towards benefiting the business and improving the customer experience. In a customer facing role I exceed expectations and deliver fast pace but pleasing work, making sure everyone I interact with gets the best of the company and a resolution to their situation. Challenges arise in all workplaces, but my team knows they can rely on me to be the solution, whether it be a challenging customer, or an issue with an order, return, or question. Problem solving is my happy place, and I strive to learn in all opportunities while making sure the person on the other side of the counter walks away happy.


I take direction well and have proven to be able to stand up and take initiative when needed. With a desire to serve the people I work with and those in my community, I strive to always improve everyone’s day with a smile and a helping hand. I am very capable of working independently and keeping up-to-date with team activity and being responsive within the appropriate time. Working in a fast pace environment is common for my current day to day and I keep up to my tasks and work to ensure my team are taken care of, but I can thrive in any environment given the opportunity to learn and ask questions.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Support Team Member

Bunnings North Launceston
09.2022 - Current
  • I currently work in this position, fulfilling the role of Service Desk Operator.
  • My role surrounds shift management for those in my department, money handling, rostering, general stock presentation and pricing management, and returns.
  • In being at the desk, I fulfill the role of receptionist for the business alongside my other duties.
  • In being the first touch point of the store, I strive and successfully fulfill the needs of customers to the best of my ability.
  • I have received 2 outstanding customer service awards and continue to have named reviews for excellent assistance in all our customers ask.
  • Skills: Shift management, Money handling, Rostering, Stock & Pricing management, Returns, Receptionist duties - including answering, directing phone calls, and paperwork management, Expert customer service



Social Media Manager & Committee Member (Volunteer)

Southern Isles LARP, Tasmania
05.2022 - 09.2023
  • Company Overview: non-for-profit
  • I managed the social media pages of Southern Isles LARP, posting regularly on events and other information, along with answering questions and managing messages to the non-for-profit on social media.
  • I assisted in the creation, running, and storytelling of events.
  • I took part in official meetings, presenting my own contributions throughout.
  • I assisted with creating essential designs such as Headers, Banners, Email banners, Business letterheads.
  • I communicated with members in regards to providing more information on events and story.
  • I worked with the rest of the committee to assure the smooth running of the non-for-profit.
  • Non-for-profit

Shift Manager

Yum’s Chicken, Brisbane, Woolloongabba
06.2021 - 12.2021
  • I managed one to two team members on any given shift, often handling shift handovers and closing shifts.
  • I maintained a clean environment while also encouraging continuous positive employee to customer relationships.
  • I also continued in the regular duties required of any other worker.
  • I worked with our General Manage to manage their social media, post and create content.

Front Of House Worker

Hungry Jacks, Brisbane, Annerley
08.2020 - 06.2021
  • I managed my time to assure all tasks required during my shift was completed to a satisfactory level.
  • I worked well with my team to maintain speed and quality during my shift.
  • I interacted with customers in a professional and friendly manner to maintain positive relationships with both new customers and regulars.
  • I strived to maintain a clean and healthy work environment.

Education

High School Certificate -

St James Lutheran College
10.2018 - 11.2020

Bachelor of Film - undefined

SAE Institute Brisbane
02.2021 - 12.2021

Skills

  • Shift management
  • Money handling
  • Rostering
  • Stock & Pricing management
  • Returns
  • Receptionist duties

Tech Experience

Tiktok, LinkedIn, Twitter, Instagram, Facebook, Pinterest, Snapchat, Canva, Adobe Premiere Pro, DaVinci Resolve, Outlook, Word, Excel, Google suite, Adobe suite

Timeline

Support Team Member

Bunnings North Launceston
09.2022 - Current

Social Media Manager & Committee Member (Volunteer)

Southern Isles LARP, Tasmania
05.2022 - 09.2023

Shift Manager

Yum’s Chicken, Brisbane, Woolloongabba
06.2021 - 12.2021

Bachelor of Film - undefined

SAE Institute Brisbane
02.2021 - 12.2021

Front Of House Worker

Hungry Jacks, Brisbane, Annerley
08.2020 - 06.2021

High School Certificate -

St James Lutheran College
10.2018 - 11.2020
Rory Elina Kitrisha DixonSupport Team Member