Rory Wood

• Provided on-call support for network engineering duties.
• Developed and refined build process and configurations, and contributed to network automation.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored network to support network availability to end users.

Identified and immediately resolved issues with network devices.

• Monitored and maintained network and software components according to established guidelines and best practices.
• Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
• Supported global network users with connectivity, VPN, and access issues.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.

• Collected water samples to test alkalinity, hardness, and residual levels.
• Monitored water production and tested water samples to evaluate quality and safety.
• Adhered to EPA and OSHA regulations.
• Monitored water quality and adjusted chemical dosages to meet regulatory standards.
• Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
• Conducted regular inspections to enforce compliance with safety and environmental regulations.