Rosa Dias Santilhano

• Employee Assistance and Critical Incident Response
• Facilitated 9 different Reflective Supervision Groups (each group met once per month) for prison staff in the NSW Department of Corrections and Justice

• Employed by a clinic that specializes in treating neurodiverse clients across the lifespan
• Worked four days a week- one at a primary school and three at the office-assessing and treating clients of various ages
• Utilized psychometric assessment for ADHD, cognitive and personality assessment
• Wrote psychological reports and letters of support on behalf of clients
• Liaised wi8th parents and provided guidance and support as required
• Completed training for administering the MIGDAS (assessment for autism)
• Liaised with clients' treating health professionals from outside the company
• Worked in a multidisciplinary team which included psychologists, behaviour support practitioners and exercise physiologists.

• Worked in EAP counseling and Critical Incident Responding, providing assistance to a range of clients across corporate sector
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Assisted 6 EAP clients per day
• Evaluated and prioritized clients' psychosocial and employment needs and used Brief Solution Focused Therapy to address these
• Assessed risk of self-harm and of suicide
• Developed Safety Plans in conjunction with clients
• Liaised with health professionals on behalf of clients, as required

Provided counselling and resources to employees and their leaders across awide range of industries

• Developed customized treatment plans for clients, addressing their unique psychological needs and goals
• Provided referral to external services where necessary
• Attended critical incidents onsite or provided psychoeducation, support and follow up through telehealth
• Fostered a positive work environment by actively participating in team meetings, offering constructive feedback, and maintaining open lines of communication with colleagues
• Liaised with on-site managers to briefly report on impacted employees’ wellbeing and needs in the workforce
• Assisted with triaging incidents and provided manager support
• Provided oncall crisis counselling at weekends and on some public holidays
• Prevented escalation of mental health crises by responding promptly to urgent requests for psychological support from patients and their families.

• Consulted with adolescent and adult clients with variety of presentations such as: Anxiety, Depression, Post Traumatic Stress Disorder and grief at local non-for-profit psychology and counseling service belonging to local municipality
• Assisted clients in developing coping strategies for managing stressors associated with daily living or specific mental health concerns.
• Linked clients to other programs and community agencies to enhance treatment processes.

• Provided assessment and psychological interventions for vulnerable clients in Accessible Psychological Interventions program (API)

• Locum position
• Worked with mothers and fathers who were expecting, or who had babies and/ or toddlers
• Assessed, diagnosed and treated perinatal anxiety and depression and their contributing factors
• Also worked with grieving parents with regard to infertility, gender disappointment, pregnancy loss and stillbirth
• Worked within a multidisciplinary team including specialized maternal health nurse and psychiatrist

Referred clients to agencies and services within community as required and provided resources to clients

• Liaised with referring GP's
• Consulted Child Protection on occasion when there were concerns regarding an infant's circumstances

Kept record of referrals and compiled statistics

• Received, recorded, prioritized and distributed referrals to myself and fellow clinicians
• Liaised with South East Metropolitan Primary Health Network (SEMPHN) regarding referrals
• Assessed and treated marginalized clients across two campuses of community health service
• Made decisions regarding whether clients 'stepped up' or 'stepped down' within program, depending on nature, immediacy and severity of their needs
• Collaborated with multidisciplinary colleagues who comprised different teams within organization: such as GPS, AOD clinicians, social workers
• Liaised with hospitals, agencies and professionals outside organization
• Prepared for and look3ed after a display table at half day symposium, organized by SEMPHN where local GP's were informed of various local community services available to assist their clients psychologically

• Foundation House is formally known as the Victorian Foundation for Survivors Of Torture and Trauma
• Assisted newly arrived traumatized refugees: individuals and families, psychologically, vocationally, socially and with education
• Helped clients to access material aid, housing, English classes, Centrelink benefits, medical services, legal and community services
• Provided advocacy, particularly when dealing with migration applications for families
• Role required a particularly high level of cultural competence
• Trauma informed counseling
• Outreach

• Some fondest moments and proudest achievements occurred during this role
• Assisted disadvantaged students to obtain material aid, housing, casual work, work experience placements, psychiatric care, tutoring, rehabilitation from substances, assistance towards obtaining drivers' licenses
• Liaised with colleagues in local services to run a celebration for Refugee Day
• Belonged to a small, caring multidisciplinary Welfare Team within the school that addressed students' issues
• Supervised an RMIT Social Work student on placement
• For several years running, wrote many Special Consideration applications (up to 20 in one year) that assisted many Year 12 students to enter a chosen course in university, often with scholarship which reduced tuition fees
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted students across the school with their individual pathway plan: discussed vocational and educational options, academic progress, choice of future careers and jobs
• Assisted Careers Teacher
• Liaised with parents at Careers nights and discussed their student's career choices
• Helped students obtain Work Experience Placements and part-time after school jobs