Rosa Faghihi
Ryde,NSW
Summary
Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
6
6
years of professional experience
Work History
Software Developer and Technical Support
Onigroup
Sydney, NSW
02.2019 - Current
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Performed software testing to uncover bugs and troubleshoot issues prior to application launch.
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
- Developed solutions using Python, Node.js, Java, JavaScript,
PHP, Apps Scrip, SQL, HTML, CSS, and Android - Addressed customer issues and advocating for their success, in fast paced manner.
- Developed cloud based solutions using Google APIs.
- Hold internal technical training sessions
- Documented technical specifications and project testing methods for future reference and other assignments
- Managed to support more than 10 customers and develop more than 5 projects per day
- Met with stakeholders, contractor product teams and customers throughout system development life cycle
Game Developer
Life Skills Group
Sydney, NSW
06.2018 - 11.2018
- Conducted regular design reviews throughout game development process.
- Communicated with art, production and programming teams to design innovative game elements and optimize quality for better player experiences.
- Created core game features, including storylines, role-play mechanics and character biographies for new video game or game franchise.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
- Followed specifications and technical limitations when designing to meet established design and gameplay objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Information Technology - Computer
The University Of Sydney
Sydney, NSW07.2020
Bachelor of Information Technology - Computer
Shiraz University Of Technology
Shiraz, Iran08.2017
Skills
- Technical support and assistance
- Software research and development
- Work independently with little direct supervision
- Quick-learning
- Motivated to help others
- Motivated team player
- Critical thinking
- Communication abilities
- Technical communication
Timeline
Software Developer and Technical Support
Onigroup
02.2019 - Current
Game Developer
Life Skills Group
06.2018 - 11.2018
Master of Information Technology - Computer
The University Of Sydney
Bachelor of Information Technology - Computer
Shiraz University Of Technology
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