- Creative Writing
- Fashion
- Dance
- Road Trips
- Adventure Travel
- Swimming
- Fashion and Style
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Historical Exploration
- Fundraising Events
- Volunteer Travel
- Reading
- Music
Rosa Loia
Adelaide
Summary
Dynamic Operations Support professional with a proven track record at Humm, excelling in customer satisfaction and issue resolution. Skilled in analytical problem solving and adept at managing multiple tasks, I foster team collaboration and adaptability, ensuring smooth operations and high client loyalty. Committed to continuous improvement and empowering team members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Support
Humm
09.2019 - 10.2025
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Gathered, organized and input information into digital database.
- Reviewing Consumers Documentation for Special Approvals
- Follow up calls to consumers regarding their Applications
Operations Support
Flexigroup
02.2015 - 09.2019
- Supporting other departments when needed, demonstrating adaptability and teamwork.
- Supervised a team of employees, providing guidance and support in day-to-day operations.
- Reviewing Consumers Documentation for Special Approvals.
- Provided support during periods of high demand, ensuring smooth operations and satisfied customers.
- Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
Team Leader
Certegy Ezi Pay
05.2010 - 02.2015
- Supported team operations by learning and applying safety protocols and procedures.
- Engaged in training sessions to improve knowledge of tools and systems used in daily tasks.
- Contributed to team meetings and Training by sharing insights on process improvements and best practices.
- Reviewing Consumers Documentation for Special Approvals
- Assisting Manager in hiring new staff
- Managed Rosters
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service /Relationship Officer
GFP Photography
03.2008 - 05.2010
- Strong client relationships, enhancing customer satisfaction and loyalty.
- Scheduling customer's bookings for photo shoots
- Filing
- Organising Photographers time tables for the week
- Mailing
- Outbound calls (keeping in touch with previous clients and inviting them for photo shoots
- Date Entry
- Reception duties
- Organising Photographs for clients for viewing
Call Centre Operator
Roof Seal
01.2005 - 03.2008
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Gathered, organized and input information into digital database.
- Reviewing Consumers Documentation for Special Approvals
- Follow up calls to consumers regarding their Applications
Education
No Degree -
Mitcham Girls High School
Mitcham, SASkills
- Adaptable learner
- Skilled in managing multiple tasks
- Analytical problem solving
- Active listener
- Socially engaging
- Adaptable to diverse environments
Certification
- Certificate II in Retail
- Certificate II in IT
Interests
Timeline
Operations Support
Humm
09.2019 - 10.2025
Operations Support
Flexigroup
02.2015 - 09.2019
Team Leader
Certegy Ezi Pay
05.2010 - 02.2015
Customer Service /Relationship Officer
GFP Photography
03.2008 - 05.2010
Call Centre Operator
Roof Seal
01.2005 - 03.2008
No Degree -
Mitcham Girls High School