ROSA MANAVA

• Fulfil customer expectations in line with business plans and strategies. E.g. Incoming and outgoing communications with customers, including but not limited to; email and phone.
• Responded to customer requests for products, services, and company information.
• Ensure inbound customer contacts regarding order inquiries, order placement and general product questions are dealt with in a proficient and professional manner.
• Compose accurate, prompt and appropriate replies to all customer contacts about customer orders, purchase orders, nil supply, pricing and promotions.
• Review orders for accuracy and confirm or correct customer orders prior to entering them into the system in line with delivery timeframes and customer expectations.
• Adhere to procedures regarding credits & returns, new accounts (opening), cash sales and quotations.

• Providing high quality internal and external customer service

• Coordinating deliveries and shipments with warehouse and transport providers

• Responding to clients, transport providers requests and queries

• Troubleshoot and problem solve independently using relevant systems and applications.

• Supporting the daily operations and functions of the business

• Compliant with WH&S policies and procedures

• Providing administrative services to the MRRC Visits for Family and Friends, while also undertaking a variety of recognised correctional administrative tasks within the areas of general administration, visits processing, and ensure the team is supported in accordance with the directions provided by our Manager
• Providing Customer Service
• Visits Processing for family and friends
• Switchboard duties
• Electronic filing and Archiving
• Reception and administrative duties
• General clerical assistance to manager’s
• Data Entry
• All miscellaneous tasks as required in accordance with the capabilities of the role

• Working within the Water Restrictions team handling inbound and outbound calls daily
• This also includes administration and processing
• Demonstrate exceptional customer service skills
• Demonstrate emotional intelligence, empathy and solutions focussed approach to call resolution
• Ability to manage and resolve conflict
• Ability to be flexible, team player, work as part of a large team in an open floor plan
• Demonstrate proficiency in using a computer - accuracy of data input, ability to use multiple applications and screen views
• Excellent written and verbal communication skills
• Ability to multi task, complete multiple activities in a fast paced, dynamic environment

• General Enquiries
• Maintenance
• MyHousing Portal
• Bond Loan Accounts
• Rentstart General Enquiries
• Housing Accounts
• Rentstart Bond Loan Terms and Conditions
• Link2Home (Special Homelessness Referral Service)
• Housing Eligibility Register and Keeping In Touch Services
• Bond Loans Not Presented
• Client Feedback Unit and Fraud & Corruption

• · Dealing with customers frontline, on the phone and answering daily emails
• Familiar with using the APLUS system used in Auckland Airport Operations
• Liaising with our Operations team and contact centre to assist with the daily operations of Auckland Airport
• Assisting with our Access Control Security department working with the CEM system that controls Airport Security Identity card for employees of the Airport with Airside and Landside Access
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.

• Facilitate, assist passengers and large groups (managing passenger peak volume, providing information to those that seek assistance airport related)
• Troubleshooting (General Airport Support)
• Health and safety (experience with Medical and Monitoring process)
• Customer service – Delivering exceptional service and providing the ‘WOW' factor
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.