ROSA TAUAPA'I
Summary
To secure a challenging role where my broad range customer service experience can further my opportunities. To approach each day with energy and enthusiasm, knowing every effort is made to deliver the highest day to day operational and service standards in line with company requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
MTC Australia
03.2023 - Current
- Observed behaviour of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Customer Service Representative
Service NSW
09.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service/Machine Operator
CLEANAWAY
11.2021 - 09.2022
- Admin work, General customer service over the phone, Liaise with business units for invoicing/orders, General machine operator, Office all rounder
Customer Service
ULTRA TUNE
03.2021 - 12.2021
- Face to face and over the phone customer service, Liaise with small businesses with invoicing and orders, Stocktake of products, Administrative duties
CUSTOMER SERVICE/NIGHTFILL
WOOLWORTHS
12.2017 - 03.2021
- Face to face customer service, Stocktake, Restock of produce
Education
CHIFLEY COLLEGE BIDWILL CAMPUS
Skills
- Surveillance
- Inmate monitoring
- Firearm operations trained
- First Aid Training
- Teamwork and Collaboration
- Attention to Detail
- Fast Learner
- Critical Thinking
- Task Prioritization
- Multitasking
- Team building
Certification
- RESPONSIBLE SERVICE OF ALCOHOL (RSA)
- RESPONSIBLE CONDUCT OF GAMBLING (RCG)
References
Available on request
Timeline
Correctional Officer
MTC Australia
03.2023 - Current
Customer Service Representative
Service NSW
09.2022 - 02.2023
Customer Service/Machine Operator
CLEANAWAY
11.2021 - 09.2022
Customer Service
ULTRA TUNE
03.2021 - 12.2021
CUSTOMER SERVICE/NIGHTFILL
WOOLWORTHS
12.2017 - 03.2021
CHIFLEY COLLEGE BIDWILL CAMPUS
Similar Profiles
Jessica WalterJessica Walter
Employment Consultant/ Administrative Assistant at MTC AustraliaEmployment Consultant/ Administrative Assistant at MTC Australia
Shabnam HaidaryShabnam Haidary
SEE Senior Trainer/Assessor at MTC AustraliaSEE Senior Trainer/Assessor at MTC Australia
Jensen FinekifolauJensen Finekifolau
Correctional Officer at MTC AustraliaCorrectional Officer at MTC Australia
ANDREW LUPERCIOANDREW LUPERCIO
Correctional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional CenterCorrectional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional Center
Lois HaneyLois Haney
Senior Correctional Officer/Correctional Sergeant at Bridgeport Correctional CenterSenior Correctional Officer/Correctional Sergeant at Bridgeport Correctional Center