ROSA TOLANGE

Customer Service Representative with over 3 years of experience in sales, customer care, resolving customer complaints and tech support. Intermediate knowledge of Excel and Word developed through education and workplace learning. Sales experience and Front desk experience with an excellent customer service, teamwork and communication skills. Committed to providing friendly and professional service to customers to maintain consistent revenue.

• Prepare for new arrivals with complete room cleaning, restocking and complimentary supplies.
• Informed management of room damage, missing items or special items.
• Restocked room, cart and closet supplies.
• Keep eye on common on hotel common areas and address cleaning issues.

Proficient user of Microsoft Office (PowerPoint, Word, and Excel), Always submitted university assignments on time while also working part- time which demonstrates my ability to prioritize and manage my work, Being able to achieve good grades demonstrates my ability to organize and maintain work, study and life balance, Friendly, courteous, and helpful to colleagues and customers, Active listening and ability to relate to others, Ability to effectively work in a team environment, High level of written skills developed through written assignments, Excellent interpersonal communication skills developed through customer service work, English, Nepali, Hindi