ROSA TOLANGE

Duties and Responsibilities :

• Staff Management: Supervising and training staff and managing conflicts or problems among team members,
• Customer Service: Ensuring customers receive prompt, friendly, and quality service, handling complaints and ensuring a pleasant dining experience,
• Inventory Management: Keeping track of inventory levels and managing stock to prevent shortages,
• Quality Control: Overseeing the preparation and presentation of food and beverages to maintain quality standards.
• Health and Safety Compliance: Ensuring the café complies with health and safety regulations, maintaining a clean and safe environment for both staff and patrons.
• Cash Handling and Financial Management: Managing POS systems and ensuring daily cash and credit collections are in order and that tills and banking are balanced.
• Maintenance Coordination: Ensuring that all equipment is functioning correctly and arranging for maintenance or repairs as needed.
• Reporting: Providing regular reports to café managers on sales, staff performance, and other operational issues.
• Continuous Improvement: Identifying opportunities for improvement in operations, customer service, and employee satisfaction.

Duties and Responsibilities :

• To assist the Café Manager with the day-to-day operations of the café.
• Supervise the store in the manager's absence.
• To meet or exceed agreed Key Performance Indicators.
• To assist the Café Manager with stock orders, as required, and assist with any cleaning and organizing tasks, as required.
• To ensure daily cash and credit collections are in order and that tills and banking are balanced.
• To ensure staff are recruited, inducted, and trained to the agreed standard.
• Perform all POS duties, front and back of house, including opening and closing procedures, coordinating with the Café Manager as necessary.
• To report to any customer, staff, or general feedback to the Café Manager daily.
• To ensure customer service is always of an extremely high standard and that all customers are satisfied when leaving the store.
• To utilize down times in a productive manner, ensuring back up stock is refilled for evening and weekend shifts.
• Prepare and sell coffee drinks by prescribed recipes and preparation techniques for coffee drinks, such as, espresso, chai latte, and cappuccino.
• Ensuring all staff are punctual and adhere to relevant policies and procedures.
• To implement and maintain the approved cleaning roster, ensuring neatness and cleanliness of workstations and the general premises, including hygiene aspects.

Duties and Responsibilities :

• Delivered exceptional customer service by greeting and assisting guests, ensuring a welcoming and positive experience
• Took and accurately processed customer orders, providing menu recommendations and accommodating dietary restrictions
• Ensured efficient food and beverage service, working closely with kitchen and barista teams to fulfill orders in a timely manner
• Managed cash and credit card transactions, processed payments using the POS system, and provided customers with receipts
• Maintained cleanliness and organization of the café, including wiping down tables, restocking supplies, and ensuring an inviting atmosphere
• Addressed customer concerns and complaints professionally, escalating issues to management when necessary to resolve promptly
• Supported team members with their duties, assisting with large orders, refilling condiments, and ensuring smooth café operations.

Duties and Responsibilities :

• Performed laundry duties for improved efficiency and faster room turnover times
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
• Enhanced guest satisfaction by providing thorough and timely room cleaning services
• Informed management of room damage, missing items or special items
• Prepare for new arrivals with complete room cleaning, restocking and complimentary supplies.

Duties and Responsibilities :

• Check inventory to report what products need reordering
• Pack, seal, weight and label completed items for shipment or storage
• Follow all the company guidelines regarding packaging
• Identify and dispose of defective items
• Properly use packaging materials including hand tools, glues, etc
• Keep complete records of all materials that go through the warehouse
• Maintain a clean work area.

Duties and Responsibilities :

• Handling customer queries via emails, calls and live chat via the website
• Manage inventory and invoice via POS system
• Develop strong communication skills as well as technical skills
• Telephone communication with suppliers and customers on general enquiries
• General clean up as well as stock organization

Duties and Responsibilities :

• Greeting customers and handling customer queries
• Selling sim cards and activating sim cards of different companies such as Telstra, Optus, Vodafone, Amaysim, etc
• And provides information about prepaid sim plans, post- paid plans, internet plans, mobile broadband plans, mobile plans, iPad plans, etc
• To customers
• Provide price quotes based on the repairs required on the laptop or mobile phones and hand over the repair task to technician and effective record keeping
• Handle customer's complaint and refer it to the management if required
• Dealing with suppliers for purchasing stocks and warranties
• Maximizing and promoting sales by recommending useful gadgets such as headphones, wireless chargers, smart watches and other accessories
• Dealing with customers enquiries through face to face, email, live chat and by phone
• General cleanup and stock organization at the end of the day