Rosalee Lagana
Sydney,NSW
Summary
Dedicated professional with a strong background in cafe operations and staff management. Known for effective communication and organizational skills, consistently enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Content Creator
Captured BTS
01.2026 - Current
- Curated content for social media platforms for events such as weddings, birthdays, bridal showers and many more
- Proposed creative ideas to engage followers with different content types and formats.
- Developed content ideas for apps like Tik Tok and instagram
Cafe Manager
Caffe And Co
rooty hill, New South Wales
06.2022 - Current
- Oversaw daily cafe operations and ensured smooth workflow among staff.
- Managed inventory levels and coordinated timely supply orders.
- Developed weekly staff schedules to optimize coverage and efficiency.
- Maintained cleanliness and organisation of cafe environment for customers.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Implemented promotional activities to attract new customers and boost sales.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Recruited, trained, managed and evaluated cafe staff performance.
- In charge off running and posting on our Tik Tok page
- Film and create organic content that I know will be engaging and catch the eye of our customers
- work alongside our social media marketing team on days they come in for our big campaign shoots
Floral Assistant
John Emmanuel Floral Events
Wetherill Park, New South Wales
09.2020 - 06.2022
- Preparing and organising the flowers needed for the event
- Worked long hours
- Keeping the warehouse organised and labeling supplies to keep our work space calm and clean
- Receiving incoming flower deliveries and placing new stock in refrigerated storage
- Loading trucks with the completed arrangements for secure delivery to the job
- Sorting out the artificial range flowers for easier and efficient use for the next event
- Able to work under pressure when it comes to meeting the deadlines of the event
- Assist the florist on location when it comes to setting up the event
- Constant cleaning so we can work practically in an organised space during the event set up
- Go back to the job loctaion after the event to help the team pack it down
Beauty Technician
Self Employed
rooty hill, New South Wales
03.2020 - 01.2021
- Ran my own business in lashes and brows
- Great Communication between clients
- Conducted client consultations
- Ran my own instagram and facebook page to promote my business and to interact with all my clients
Education
High School Diploma -
Tyndale Christian School
Doonside09-2020
Skills
- Staff management
- Inventory control
- Customer service
- Cafe operations
- Effective communication
- Organizational skills
- Problem solving
- Scheduling
- Customer experience management
- Food safety compliance
- Hiring and training employees
- Customer engagement
Timeline
Content Creator
Captured BTS
01.2026 - Current
Cafe Manager
Caffe And Co
06.2022 - Current
Floral Assistant
John Emmanuel Floral Events
09.2020 - 06.2022
Beauty Technician
Self Employed
03.2020 - 01.2021
High School Diploma -
Tyndale Christian School