Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosaleen Ghobreal

Sydney,NSW

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Aghapy TV
Sydney, NSW
01.2009 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

UBI
Sydney, NSW
01.2003 - 12.2009
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Education

Bachelor of Arts - Mass Media & Mass Communication

University of Helwan
Cairo, Egypt
05-2001

Skills

  • Active Listening
  • Reflective listening
  • Dependable and Hardworking
  • Following Instructions
  • Following supervisor instructions
  • Data Collection
  • Data Entry
  • Appointment Scheduling
  • Complaint resolution
  • Credit card payment processing
  • Travel Planning

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Customer Service Representative

Aghapy TV
01.2009 - Current

Customer Service Representative

UBI
01.2003 - 12.2009

Bachelor of Arts - Mass Media & Mass Communication

University of Helwan

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Rosaleen Ghobreal