Rosalie Cunnane
Cairns,QLD
Summary
Healthcare Administrator with proven record of delivering exemplary level of healthcare service to patients. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognised for staff development leading to high performing teams. Well-versed in referral management and handling electronic programs. An organised and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities.
Overview
27
27
years of professional experience
Work History
Practice Manager
Cairns Orthopaedic Clinic
225-227 Draper Street, Parramatta Park Qld 4870
03.2003 - 12.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
Senior Medical Receptionist
McLeod Street Medical
67 McLeod Street, Cairns
07.2000 - 03.2003
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Patient Services Manager
Calvary Private Hospital
1 Upward Street , Cairns
07.1996 - 11.2000
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Provided direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organisations to promote high quality patient care.
Education
Matriculation Year 10 - High School Education
St Monica's College
Cairns, QLDDiploma Of Health Practice Management - Health Administration
University Of New England (UNE)
Armidale, NSWSkills
- Referral Management
- Workflow Management
- Electronic Health Records
- Policy and Procedure Development
- New Hire Training
- Records Management
- Strategic Planning
- Payroll Administration
- Client Consulting
- Budget Oversight
- Resource Utilization
- Staff Management
- Schedule Management
- Practice Management
- Workflow Planning
- Customer Satisfaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t believe everything you think.
Byron Katie
Timeline
Practice Manager
Cairns Orthopaedic Clinic
03.2003 - 12.2023
Senior Medical Receptionist
McLeod Street Medical
07.2000 - 03.2003
Patient Services Manager
Calvary Private Hospital
07.1996 - 11.2000
Matriculation Year 10 - High School Education
St Monica's College
Diploma Of Health Practice Management - Health Administration
University Of New England (UNE)