Rosalie Macklinshaw
Penrith,NSW
Summary
Highly experienced administrative and clinical support professional with a strong background in healthcare and government environments. Skilled in managing confidential patient records, coordinating bookings, and supporting multidisciplinary clinical teams. Known for reliability, attention to detail, and delivering high-quality service in fast-paced settings.
Overview
41
41
years of professional experience
Work History
Booking Officer- Centralised Intake Unit
Tresillian Family Care Centre
Kingswood, NSW
11.2024 - 12.2025
- Making client bookings
- Administrative support
- Managing Booking spreadsheets
- Telephone & email enquiries
- EMR Management
- Personal/Confidential Health Records maintenance
- Provide statistics for reporting
Secretary/Clinical Support to the Haematology & Psycho-Oncology Teams of Specialists
Nepean Cancer & Wellness Centre
Kingswood, NSW
08.2014 - 11.2024
- Administrative support
- Telephone, face to face & email enquiries
- Healthroster payroll
- Correspondence compilation & distribution
- Meeting preparation, equipment setup/Minutes
- Recruitment paperwork & interview prep for new staff
- EMR Management
- Managing Medical REP Appointments
- Mail distribution
- TESL (Staff education leave)
- Front reception duties
- Deceased List preparation
- Clinic changes
- IPM Patient registration
- EMR report retrieval
- Database Management
Visitor Centre/Call Centre Officer
Australian Concert & Entertainment Security
Sydney Olympic Park Authority, Olympic Park
11.2012 - 07.2013
- Telephone, face to face & email enquiries
- Customer Service
- Movie ticket sales & Wish gift card sales
- Sale of merchandise
- Providing overall customer experience
- Opening and closing of the Visitor Centre
- Process Education and Tour Bookings
- Data Collection & Member database management
- Raising Invoice requests
- Reconciliation and Banking of Sales/Bookings Fees Received
- Liaising with external stakeholders
Site Hire Coordinator - Sydney Olympic Park
Australian Concert & Entertainment Security
Sydney Olympic Park Authority, Olympic Park
09.2003 - 11.2012
- Face to face, phone & email customer enquiries
- Bookings Spreadsheet database management
- EFTPOS payments/Reconciliation
- Creating License Agreements in accordance with guidelines
- Arranging & Conducting Client Site Inspections
- Financial reporting to Senior Management & for external auditing bodies
- Document preparation
- Working with other Departments
- Liaising with Senior Management regarding approvals for Bookings
- Supplying quotes for Site Bookings
- General Information Supply
Administration Assistant
Richmond Before & After School Care
Richmond, NSW
09.2007 - 04.2011
- Managed centre diary, bookings and scheduling
- Responded to enquiries for new and existing enrolments
- Processed enrolments and maintained accurate records
- Received, recorded and banked fees; reconciled family accounts
- Entered and lodged children’s attendance data
- Maintained sensitive and confidential family information
- Tracked, recorded and reconciled government funding
- Processed fortnightly payroll and maintained staff employment records
- Reconciled superannuation payments
- Prepared documentation for monthly and annual committee meetings
Administration & Accounts Officer
Perce Hall Pty Ltd
Blacktown, NSW
09.1992 - 06.2002
Bookings Coordinator
Busways Pty Ltd
01.1985 - 12.1992
Education
Diploma in BUSINESS - Legal Services
TAFE
01.2003
OASIS School Accounting System -
Ryde Business College
01.2002
Legal Secretary Course -
Parramatta Business College
01.1992
Accounts Clerical Course -
TAFE
01.1991
Skills
- Healthcare systems: IPM, Cerner/PowerChart, Mosaiq EMR, HealthRoster
- Microsoft Office: Word, Excel, Outlook & Teams
- Administration and office management
- Bookings, scheduling and calendar management
- Records, database and EMR management
- Front reception and customer service
- Accounts payable & receivable
- Reporting, data entry and spreadsheets
- Cash handling and reconciliation
- Time management and organisation
References
- Tania Ball, 4734 1435, 0403737935, Tania.Ball@health.nsw.gov.au, Cancer Systems Innovations Manager
- Jacqueline Partridge, 0423358290, Jackie.partridge@live.com.au, Previous Clerical Manager
- Sonja Griggs, Sonja.Griggs@health.nsw.gov.au, 9123 8944, 0419 881 755, Nurse Unit Manager- Tresillian Centralised Intake Unit
Timeline
Booking Officer- Centralised Intake Unit
Tresillian Family Care Centre
11.2024 - 12.2025
Secretary/Clinical Support to the Haematology & Psycho-Oncology Teams of Specialists
Nepean Cancer & Wellness Centre
08.2014 - 11.2024
Visitor Centre/Call Centre Officer
Australian Concert & Entertainment Security
11.2012 - 07.2013
Administration Assistant
Richmond Before & After School Care
09.2007 - 04.2011
Site Hire Coordinator - Sydney Olympic Park
Australian Concert & Entertainment Security
09.2003 - 11.2012
Administration & Accounts Officer
Perce Hall Pty Ltd
09.1992 - 06.2002
Bookings Coordinator
Busways Pty Ltd
01.1985 - 12.1992
Diploma in BUSINESS - Legal Services
TAFE
OASIS School Accounting System -
Ryde Business College
Legal Secretary Course -
Parramatta Business College
Accounts Clerical Course -
TAFE