Rosalie Sheoshker

• Collaborated with back-office team members to facilitate seamless business execution.
• Mentored two teams totalling nine members and two team leaders for accelerated career growth, developing future leaders within the organization.
• strategically planned three products aligning to company goals.
• Launched and developed new product, generating 90% of total yearly revenue
• Expanded market presence by identifying new business opportunities and forging 5 strategic partnerships.
• Engaged approximately 400 customers of various ages and backgrounds
• Included customer relationship management (CRM), client relations, management, public speaking

- Strategic planning and execution of six events to raise brand awareness and recognition, attracting over 600 customers.

- Inspiring innovation and community within team of four. Including, project planning, customer engagement, intercultural communication, sales, 2022

• Consulted with customers to determine objectives and requirements for events.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

• Duration: 10 months
• Customer service in a diverse and fast-paced environment
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Cultivated interpersonal skills by building positive relationships with others.

• Duration: 2 weeks
• Secretarial position requiring over-the-phone and in-person customer service, time management, paperwork handling and organisation skills
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.

• Duration: 3 weeks
• Cafe as part of the Creative Enterprises course in school which included customer service, money handling, barista training and arranging food
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.