Rosalie Whiteside
Raceview,QLD
Overview
7
7
years of professional experience
Work History
Retail Assistant Counter Specialist
JBHIFI Retail
11.2021 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Educator
Lululemon
10.2021 - 04.2022
- Boosted retail sales and KPI's through effective product demonstrations.
- Promoted retail sales of high-quality clothing products through knowledgeable suggestions and demonstrations.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
Sales Assistant
Oakley Vault
06.2019 - 11.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environments to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual KPI's.
- Met and exceeded sales targets consistently, contributing to overall team success.
Assistant Manager
Boost Juice
08.2017 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Laws (Honours) - Law
Queensland University of Technology
Brisbane, QLD04.2022
High School Diploma -
West Moreton Anglican College
Ipswich, QLD11.2015
Timeline
Retail Assistant Counter Specialist
JBHIFI Retail
11.2021 - Current
Educator
Lululemon
10.2021 - 04.2022
Sales Assistant
Oakley Vault
06.2019 - 11.2021
Assistant Manager
Boost Juice
08.2017 - 06.2019
Bachelor of Laws (Honours) - Law
Queensland University of Technology
High School Diploma -
West Moreton Anglican College
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