Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalie (Rosie) Hulsing

Lorn,NSW

Summary

Enthusiastic Administrative Professional offering excellent communication, planning and prioritization skills demonstrated through 20+ years of performance.

Skilled at handling business administrative needs with little oversight.

Self-motivated work ethic to perform effectively in independent or team environments.

Expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service, relationship building and conflict management skills.

Willingness to take on added responsibilities to meet team goals.

Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

Business Support Officer

Early Links
10.2017 - 11.2023
  • Prepared meeting materials, set up conference rooms and arranged hospitality as required
  • Maintained smooth back-office functions to promote efficient business operations.
  • Supported special financial and business projects with administrative assistance.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
  • Observed all laws, regulations and other applicable obligations.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Managed day-to-day development issues.
  • Streamlined workflow.
  • Directed business processes from conceptualization through end-user delivery.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.

Front Office Administrator

Maitland Baptist Childcare And Preschool
03.2014 - 03.2017
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Responded to inquiries from callers seeking information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Interacted with families, suppliers and visitors by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Reconciled account files and produced monthly reports.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Organized, facilitated and participated in community service efforts.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Interceded between employees during arguments and diffused tense situations.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Executive Secretary/Office Manager

St Philip's Christian College
01.2005 - 12.2013
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and liaison.
  • Displayed absolute discretion at handling confidential information.
  • Answered phone calls to address student welfare and enrolment concerns.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to the Principal by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Attended staff and board meetings, took notes and tracked action items.
  • Served as point of contact between staff and families.
  • Provided multifaceted services to families and school staff by managing mail, scheduling appointments and other administrative tasks.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Coordinated travel arrangements and domestic travel logistics including flight itineraries, hotel reservations and car services for the School Principal.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support, pastoral care to students and staff.
  • Participated in team meetings and staff training sessions.
  • Preserved staff safety by following safety protocols.
  • Organisation and coordination of overseas study tours, involving staff, students, acquisition of visas, itineraries, etc
  • Organised the Official Opening of the new St Philips School which included the co-ordination of attending officials, Local Government and State Member of Parliament and guests –
  • Hospitality, Documentation and Minutes for monthly Board Meetings
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.

Electoral Officer

Hon. Bob Baldwin - Former Federal Member
01.2004 - 11.2004
  • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
  • Answered queries by locating and retrieving necessary files.
  • Retrieved and disseminated information from computer databases.
  • Made appropriate file information updates and system upgrades.
  • Composed correspondence to internal and external parties as requested.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Welcomed guests to facility, addressed complaints and found solutions to problems.
  • Maintained positive lobby presence, pleasantly greeting guests and employees.
  • Reduced risks by maintaining clean and organised work environment.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Sourced quality vendors to consistently reach highest care standards.

Education

No Degree - BSB40515 Certificate IV in Business

Upskilled - Online Learning
Sydney
03.2022

Skills

  • Event Management
  • Correspondence Management
  • Administrative Support
  • Reporting Expertise
  • Meeting Preparation
  • Project Assistance
  • Eye for Detail
  • Negotiation
  • Driving Continuous Improvement
  • Conflict Resolution
  • Company Event Coordination
  • Mentoring
  • Relationship development

Timeline

Business Support Officer

Early Links
10.2017 - 11.2023

Front Office Administrator

Maitland Baptist Childcare And Preschool
03.2014 - 03.2017

Executive Secretary/Office Manager

St Philip's Christian College
01.2005 - 12.2013

Electoral Officer

Hon. Bob Baldwin - Former Federal Member
01.2004 - 11.2004

No Degree - BSB40515 Certificate IV in Business

Upskilled - Online Learning

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Rosalie (Rosie) Hulsing