Rosalin Samal

• Led agile delivery teams to execute critical business and technology initiatives for IAG
• Ensured end-to-end project delivery through stakeholder engagement, scoping, monitoring and reporting
• Coached teams on performance management and capability planning to optimize resource utilization
• Managed integrated delivery plans while controlling costs and proactively mitigating risks
• Engaged stakeholders for project scoping and monitoring, optimizing resource allocation
• Communicated project progress, risks and issues effectively to all stakeholders
• Embedded risk management practices to ensure compliance with policies and legal requirements
• Partnered with vendors to negotiate favorable outcomes, enhancing strategic relationships

Achievements -

· Remediated 2 high risks on the Broker trading platform by implementing HTTPS on Broker Trading Apps and improving Database restoration times

· Successfully led Referral Reduction strategic initiative that aims reducing referral rate from 31% to 18%

· Delivered compliance & regulatory timeline for IIA Licensing Program establishing a separate licensing entity by transferring business from Insurance Australia Limited (IAL) to CGU Australia Pty Ltd (CGUA)

· Delivered $300K Project that significantly increased the address data quality for Farm & Agri products by 70%

· Delivered a complex project that uplifted the performance of Personal Lines portfolio by 20%

· Achieved zero breaches in resolving P3-P4 production incidents in FY26

· Reduced vulnerabilities significantly

• Led multiple cross-functional agile development teams to ensure continuous quality delivery across programs
• Coached squads on agile methodologies, facilitating ceremonies and promoting ongoing improvement
• Resolved team blockers and identified technical risks, escalating obstacles requiring external resolution
• Facilitated management of interdependencies between teams within and across projects
• Collaborated with project management to provide estimates and resource requirements for effective planning
• Managed $500k ‘referral reduction’ initiative expected to increase gross written premium by $2.8 million, overseeing stakeholder engagement and budgeting
• Maintained status reporting and RAID register for ongoing project transparency and alignment

Achievements -

· Improved team velocity by 30% through adoption of Agile practices

· Successfully negotiated and managed Project dependencies, resulting in a reduction in Project risks by 20%

· Led migration of 10 applications from BitBucket (Atlassian Product for hosting source code solution) and Bamboo (Atlassian Product for CI/CD solution) which are being decommissioned by Atlassian to GitHub

· Delivered successful transition of payment streams from Bambora to CLP (Customer Loyalty Program) via Adyen for Connect Apps mitigating regulatory and operational risks

· Recognised as an IAG Game Changer for addressing a strategic challenge to enhance ‘Future Readiness’ of People Leaders, proposed solutions included improving onboarding experience, leveraging AI for personalised information consolidation and promoting mindset uplift for wellbeing

• Managed deliverables for three squads focused on DevOps and CI/CD tools
• Collaborated with product owner and stakeholders to clarify priorities
• Coordinated with teams to ensure accurate estimates and effective resource planning
• Optimized team structure and culture by enhancing visibility of improvement opportunities and challenges
• Conducted people management tasks including recruitment, performance reviews and workforce administration

Achievements

· Set up Agile Scrum squads and coached them on Agile ways of working for successful Project Delivery

· Migrated 15+ applications running on non-compliant infrastructure to supported, regularly maintained & compliant DevLabs platform along with modernizing builds and pipelines to avoid the risk of being out of support and attracting fines.

• Led system changes for ‘unfair contract terms’ regulatory project, reviewing and updating insurance contract collateral
• Facilitated workshops with product teams, customer relations, legal, fraud risk and compliance to identify unfair terms
• Analyzed current state processes to ensure compliance with fairness test requirements
• Coordinated with IT platforms for PDS updates, user acceptance testing and deployments

Achievements -

· Delivered system changes on time for Phase 1 of the Project across 3 major products under 4 prominent brands of Insurance Australia Group preventing potential financial penalties and safeguarding the company’s reputation

• Established Kanban board and Jira issues reporting structure for decommissioning squad to streamline processes
• Created financial year roadmap by evaluating applications and technologies for decommissioning
• Facilitated development and approval of lean canvas to secure funding for decommissioning projects
• Contributed to ongoing enhancement of decommissioning frameworks, tools, processes and principles

Achievements -

· Consolidating enterprise-wide event management and notifications tools and replacing the legacy systems by ServiceNow Event and Notify modules.

· Decommissioning of a third-party cloud-based motor assessing quote system to be replaced by ClaimCentre V8

· Setting up Benefit Framework for IAG that helped track benefits for decommissioning applications/technologies and how the benefits are realised by validating evidence from the relevant teams

· Business Process Consultant at Insurance Australia Group, January 2017 – December 2017

· Agile Business Analyst at CGU Insurance, February 2015 - August 2016

· Finance Business Analyst at CGU Insurance, February 2013 - January 2015

· Lead Business Analyst at SuperPartners, October 2008 - May 2012

· Information Management Consultant at Tata Consultancy Services, January 2008 - October 2008

· Data warehousing Business Analyst at Tata Consultancy Services, June 2005 – December 2007