Rosalind McGuire
Mosman,Australia
Summary
Dynamic Project Director with extensive experience at John Holland, excelling in operations management and strategic planning. Proven track record in delivering complex transport projects, enhancing customer relationships, and leading cultural change initiatives. Adept at driving operational readiness and change management, ensuring successful project outcomes and stakeholder alignment.
Overview
26
26
years of professional experience
Work History
Project Director, Transport & Rail
John Holland
01.2018 - Current
- Managed overall delivery of asset services contract for metro tunnel project from August 2023 to September 2024.
- Implemented project plan as operational readiness director, ensuring team met all milestones and deadlines.
- Collaborated with leadership team as general manager to execute strategic objectives for cultural change at Torrens Connect.
- Directed transition efforts for Torrens Connect during June 2020 to August 2020.
- Led bid initiatives for Canberra Metro Stage 2A from February 2020 to May 2020.
- Oversaw Adelaide Metro tender as bid director from August 2019 to October 2019.
- Managed Canberra Stage 1 mobilization as project director from November 2018 to April 2019.
- Directed PLR SOM tender bid process from January 2018 to July 2018.
Head of Operations & Customer Experience
Serco Middle East
01.2015 - 01.2018
- Directed operations for Qatar Rail shadow operator tender, facilitating effective project execution.
- Led operations for Lusail Light Rail tender in Doha, ensuring alignment with strategic objectives.
- Advised on projects including Dubai Metro, Palm Jumeirah Monorail, Dubai Tram, and Dubai Trolley.
- Provided specialist advice to Serco's transport sector across Middle East and globally, enhancing project outcomes.
General Manager, Dubai Tram
Serco Middle East
01.2013 - 01.2015
- Directed O&M mobilisation from construction phase through test and trial running, successfully closing all O&M activities on time and within budget.
- Managed cross-functional teams to ensure project alignment and efficiency.
- Oversaw budget planning and resource allocation for multiple initiatives.
- Implemented customer service training initiatives to protect revenue and align with client and corporate objectives.
Transition Manager/Service Manager
Harbour City Ferries
Sydney, Australia
01.2012 - 01.2013
- Led union negotiations for river service crews, ensuring smooth transitions and alignment with operational needs.
- Collaborated with crews to establish a customer-centric culture, enhancing overall quality of service.
- Implemented health and safety improvements in shipyard operations, contributing to safer working conditions.
- Developed and executed an effective crisis response plan.
National Safety Manager
Veolia Transdev
Sydney, Australia
01.2012 - 12.2012
- Rolled out Australasia-wide safety campaign that enhanced safety performance across subsidiaries.
- Developed and implemented model safety management system policy framework across Australasian subsidiaries, including NSW buses and Auckland passenger rail.
- Supported and advised subsidiaries on major safety legislative changes to reduce compliance risks.
Operations Manager
Jerusalem Light Rail
Jerusalem, Israel
01.2010 - 01.2012
- Facilitated collaboration among key stakeholders to ensure timely completion of Jerusalem Light Rail project construction phase.
- Developed and implemented comprehensive safety case for operational readiness.
- Created and executed driver training program to ensure competency and safety.
- Developed and launched OCC training and assessment program, enhancing operational readiness of control center staff.
- Recruited and trained 45 tram drivers to meet service demands.
- Formulated all operations plans, procedures, and manuals for efficient service delivery.
- Managed Alstom maintenance contract and subcontractor agreements, ensuring adherence to compliance standards.
Operations Manager
Veolia Transport
Sydney, Australia
01.2003 - 01.2010
- Managed operations and maintenance of Sydney Monorail and Light Rail systems to ensure seamless transit.
- Monitored service adherence to specified headways and performance standards, enhancing service reliability.
- Developed crisis management plans to strengthen operational resilience.
- Collaborated with stakeholders to reduce vandalism and anti-social behavior, leading to decreased graffiti removal expenses.
- Formulated special events plans for large-scale events, including New Year's Eve and Australia Day.
Assistant Manager
Connex
Sydney, Australia
01.2002 - 01.2003
- Conducted safety inspections and system evaluations, ensuring compliance and operational integrity.
- Maintained operational safety plans and confidential staff records for regulatory adherence.
- Prepared staff rosters to effectively optimize workforce scheduling.
- Assisted management team in overseeing Sydney Monorail and Light Rail operations.
Shift Officer/Controller
Connex
Sydney, Australia
01.2000 - 01.2002
- Managed headways to consistently meet operational KPI targets.
- Coordinated driver and customer service officer activities to improve service delivery.
- Addressed customer complaints, incidents, and accidents to maintain service quality.
- Supported in the development of procedures, training, recruitment processes and revenue protection strategies
- Supported drivers and customer service officers (CSOs) on the network while working shifts in the control room (OCC) to ensure smooth operations.
Education
Graduate Course - Foundations of Directorship
Australian Institute of Company Directors
Sydney, NSW01-2023
Bachelor of Applied Science - Railway Operations Management
Glasgow Caledonian University
Glasgow, Scotland01-2017
Bachelor of Applied Science - Transport Management
University of Sydney
Sydney, NSW01-2003
Certificate IV - Training and Assessment
Victoria University
Melbourne, VIC01-2003
Skills
- Project Management
- Operations Management
- Strategic planning
- Change management
- Operational readiness
- Asset services delivery
- Customer relationship management
- Leadership
References
Available upon request
Professional Development
John Holland Project Leadership programme, 2019/2020
Timeline
Project Director, Transport & Rail
John Holland
01.2018 - Current
Head of Operations & Customer Experience
Serco Middle East
01.2015 - 01.2018
General Manager, Dubai Tram
Serco Middle East
01.2013 - 01.2015
Transition Manager/Service Manager
Harbour City Ferries
01.2012 - 01.2013
National Safety Manager
Veolia Transdev
01.2012 - 12.2012
Operations Manager
Jerusalem Light Rail
01.2010 - 01.2012
Operations Manager
Veolia Transport
01.2003 - 01.2010
Assistant Manager
Connex
01.2002 - 01.2003
Shift Officer/Controller
Connex
01.2000 - 01.2002
Graduate Course - Foundations of Directorship
Australian Institute of Company Directors
Bachelor of Applied Science - Railway Operations Management
Glasgow Caledonian University
Bachelor of Applied Science - Transport Management
University of Sydney
Certificate IV - Training and Assessment
Victoria University