Rosalinda Riz Callisto
Tranmere,SA
Summary
Dynamic leader with a proven track record at Phil Hoffmann Travel, adept at boosting team performance and meeting KPIs. Excelled in client service and operational efficiency, showcasing exceptional organizational skills and technical competence. Renowned for effective communication and a customer-focused approach, significantly enhancing travel experiences and operational success.
Overview
45
45
years of professional experience
Work History
Assistant Manager
Phil Hoffmann Travel
Adelaide
01.2018 - Current
- Managing and empowering a team of 6 Consultants
- Achieving Store and Personal KPIs
- Attending Management Meetings
- Overseeing client travel needs
- Ensuring all ticketing and final payment deadlines
- Ensuring all client documents are ready two weeks prior to travel
- Attending evening supplier seminars
- Participating in two annual travel expos
Branch Manager
Phil Hoffmann Travel
Stirling
01.2012 - Current
Assistant Manager
Phil Hoffmann Travel
Hyde Park
01.2010 - 01.2012
Assistant Manager
Phil Hoffmann Travel
Norwood
01.2008 - 01.2010
Personal Assistant to the Manager
Phil Hoffmann Travel
Norwood
01.2007 - 01.2008
- 25 hours per week (9:30am to 3:00pm)
Consultant/Administration
Angas Travel Agency
Adelaide
01.2002 - 01.2007
- 25 hours per week (9:30am to 3:00pm)
Accounts Receivable Clerk
Hilton International Adelaide
Adelaide
01.1997 - 01.2002
- Input of invoices - Sun Systems Accounting Program
- Daily banking
- Answering customer enquiries
- Filing
- Credit card reconciliation
- 2 days per week
Banquet Administration
Hilton International Adelaide
Adelaide
01.1988 - 01.1996
- First point of contact
- Preparation of proposals
- Finalised menus
- Weekly event orders
- Implemented EHS (ordering) program Fidelio – Adelaide selected as the test site for the launch of this new program
- Advised banquet and kitchen staff of daily changes
- Preparation of client invoices
- Function sales e.g
- Social Club Christmas Dinners, Christmas Day Events and New Years Eve and other Hilton events
- Backup to Banquet Executives
Secretary to the Finance Manager
Hilton International Adelaide
Adelaide
01.1984 - 01.1988
- Preparation of monthly profit and loss reports
- Daily typing duties
- Distribution of hotel mail
- Relieving staff in different areas of the Finance Department
Secretary
John Hosking Real Estate
Glynde
01.1980 - 01.1984
- Typing and filing
- Receipting all incoming rental payments
- Daily banking
- Reconciliation of trust and business bank statements
- Organise advertising for weekend openings
- Prepared tax returns
- Compiled profit and loss statements
Education
Advanced MYOB -
Bakas IT Solutions
01.2002
Customer Support Communications -
Hilton International
01.2001
Advanced Microsoft Word -
Charles Campbell
01.1980
Advanced Microsoft Publisher -
Charles Campbell
01.1980
High School Certificate - Commercial Studies
Mary MacKillop College
01.1980
Skills
- Excellent organizational skills
- Customer focused
- Confident communicator and advisor
- Good Listener
- Fully trained in customer service
- Technically competent with extensive computer systems
References
- Mr Jeremy Potter, Branch Manager, Phil Hoffmann Travel Adelaide, 81138700
- Ms Jenny Reeves, Branch Manager, Phil Hoffmann Travel, 82722166
Timeline
Assistant Manager
Phil Hoffmann Travel
01.2018 - Current
Branch Manager
Phil Hoffmann Travel
01.2012 - Current
Assistant Manager
Phil Hoffmann Travel
01.2010 - 01.2012
Assistant Manager
Phil Hoffmann Travel
01.2008 - 01.2010
Personal Assistant to the Manager
Phil Hoffmann Travel
01.2007 - 01.2008
Consultant/Administration
Angas Travel Agency
01.2002 - 01.2007
Accounts Receivable Clerk
Hilton International Adelaide
01.1997 - 01.2002
Banquet Administration
Hilton International Adelaide
01.1988 - 01.1996
Secretary to the Finance Manager
Hilton International Adelaide
01.1984 - 01.1988
Secretary
John Hosking Real Estate
01.1980 - 01.1984
Advanced MYOB -
Bakas IT Solutions
Customer Support Communications -
Hilton International
Advanced Microsoft Word -
Charles Campbell
Advanced Microsoft Publisher -
Charles Campbell
High School Certificate - Commercial Studies
Mary MacKillop College
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