ROSALINE-ANN VIRGO
Avondale
Summary
Dedicated and customer-focused professional with proven strengths in service excellence, problem-solving, and solution development. Skilled in troubleshooting issues and delivering effective resolutions. Strong verbal and written communication skills with a solid track record of building positive relationships through compassion, empathy, and professionalism.
Overview
8
8
years of professional experience
Work History
Sales Executive
Tynan Motors
03.2025 - Current
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of enquiry and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Aged Care Worker
Hammond Care
04.2024 - 03.2025
- Identified abnormalities or changes in the client's health status and took independent action to implement appropriate solutions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conferred with supervisor to discuss patient condition and medical care.
- Engaged clients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clear and accurate reports entered in the system after every visit to clients.
Customer Service Representative
Shaw Australia Pty Ltd
11.2021 - 04.2023
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
Wait Staff Member
Hog's Breath Steakhouse
01.2020 - 10.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitstaff/ All Rounder
A Team's Filipino Kitchen
03.2018 - 09.2020
- Collaborated with kitchen staff to communicate special requests or modifications from guests accurately.
- Helped to minimize food costs, overseeing portion control.
- Monitored wait times for seated parties during peak hours to ensure efficient table turnover rates.
- Answered customer inquiries about menu items and provided recommendations.
- Operated kitchen equipment while observing safety guidelines and proper operating procedures.
- Prepared meals according to standard recipes and techniques for food preparation and presentation.
Education
Business
Astute Training Pty Ltd
Penrith, NSW03-2020
Bachelor of Science - Business- Marketing Management
Jose Rizal Memorial State University
Zamboanga, Philippines01-2018
Skills
- Strong Relationship Building
- Strategic Decision-Making
- Persuasive Selling Techniques
- High Adaptability and Flexibility
- Empathy and Emotional Intelligence
- Excellent Written and Verbal Communication
- Effective Multitasking Abilities
- Meticulous Attention to Detail
Timeline
Sales Executive
Tynan Motors
03.2025 - Current
Aged Care Worker
Hammond Care
04.2024 - 03.2025
Customer Service Representative
Shaw Australia Pty Ltd
11.2021 - 04.2023
Wait Staff Member
Hog's Breath Steakhouse
01.2020 - 10.2021
Waitstaff/ All Rounder
A Team's Filipino Kitchen
03.2018 - 09.2020
Business
Astute Training Pty Ltd
Bachelor of Science - Business- Marketing Management
Jose Rizal Memorial State University
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