Rosalyn Harper

Performed comprehensive patient assessments and led care-plan implementation, coordinating home-based care services including continence management, chronic disease management, wound care, palliative care, and end-of-life care in collaboration with patients, families, carers, GP, and multidisciplinary teams.

• Delivered patient-centred nursing care aligned with care plans and treating team instructions.
• Completed thorough assessments and escalated clinical changes to multidisciplinary staff promptly.

Coordinated holistic nursing care on medical/oncology ward for pre- and post-procedure patient needs, including lumbar puncture, endoscopy, TAVI, TACE radiation, and chemotherapy; provided end-of-life comfort and family support.

• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals
• Updated patient charts and documented patient’s progress in patient's notes and clinical pathways to keep records current and support accurate treatments
• Collaborated and made necessary referrals to other Allied Health care professionals to optimize patient recovery

Mentorship and developmental support through Ramsay’s New Graduate Program helped new graduates transition into clinical settings. Clinical experience was strengthened through a 6-month rotation in orthopaedic surgical unit and 6-month rotation in medical and oncology ward.

Have progressed over the years from Service Consultant to Assistant Branch Manager and provided customers with a seamless banking experience focused on customer centred approach through having needs based conversations to provide a complete banking solution that meets the customers financial needs. Managed daily branch operations, trained staff, and upheld compliance with bank policies and procedures.

• Managed call center inbound and outbound workflows for manual and automatically dialed outbound calls, including customer engagement and payment-focused resolution.

Advanced from front office agent to executive floor manager. Supervised nine-person team across four executive floors in hotel. Supported guest satisfaction by resolving complaints, prepared yearly department budget, tracked performance against targets, and assisted with staff training, development, and performance reviews.

May 2020

A refresher course for Nurses to help them become job ready ; the course involved one week in class workshop of theory and simulated practical training and supervised Clinical placement of 450 hours which was completed in Waratah Private Hospital in Hurstville