ROSALYN LLANTINO JEGILLOS
Sydney,NSW
Summary
Experienced Automotive Service Advisor and Warranty Administrator with over 10 years in dealership environments. Expertise in service bookings, repair-order coordination, and warranty documentation enhances customer satisfaction and streamlines operations. Background in premium-brand aftersales and technician roles fosters effective communication among customers and service teams.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Warranty Administrator
Grand Motors Group NSW / Mercedes-Benz
02.2023 - 02.2026
- Processed and reviewed warranty claims and repair documentation to ensure compliance and timely reimbursement.
- Reviewed repair narratives, diagnostic information, parts usage and warranty eligibility.
- Checked labor, parts and technical information for accurate warranty processing.
- Collaborated with Service Advisors, technicians, and workshop staff to streamline warranty claim processes.
- Followed up outstanding documentation and repair details to minimize claim delays.
- Maintained accurate warranty records and dealership documentation.
Service Advisor
Australian Automotive Group
10.2022 - 02.2023
- Guided customers through service and repair journey, ensuring clarity and satisfaction.
- Liaised with technicians and explained recommended repairs and service requirements.
- Collaborated with technicians to clarify and communicate repair recommendations and service needs.
- Coordinated repair orders and workshop progress.
- Facilitated invoicing, vehicle handover, and service administration to streamline customer experience.
Warranty & Workshop Administrator
All British Cars / Jaguar Land Rover Philippines
01.2020 - 01.2022
- Administered warranty and workshop operations to ensure compliance and quality standards within a premium automotive dealership.
- Coordinated service documentation and warranty processes to enhance accuracy and streamline workflow.
- Collaborated with service, workshop, and administrative teams to optimize aftersales operations and improve customer satisfaction.
Service Advisor & Earlier Dealership Roles
Formula Sports / Jaguar Land Rover Philippines
01.2010 - 01.2016
- Customer service and service-advising responsibilities in a premium automotive environment.
- Leveraged Jaguar Land Rover technical training to effectively communicate vehicle concerns and recommended repairs.
- Coordinated customer interactions, technician assignments, and workshop operations to ensure seamless service delivery.
- Utilized hands-on technician experience to enhance workshop administration, service advising, and invoicing processes.
Education
Bachelor of Science - Computer And Information Sciences
AICS
Philippines NC II - Automotive Servicing
TWC
NC II - Electronic Product And Assembly
TWC
Skills
- Warranty processing
- Warranty compliance management
- Claim processing
- Warranty process optimization
- Automotive technical knowledge
- Repair order coordination
- Service invoicing
- Repair explanations and expectation management
- Customer updates & follow-up
- Ability to manage multiple priorities
- Customer service & relationship management
Certification
- Electronics Qualification NCII—2019
- Construction Safety and Health Training — 40 hours, 2019
- Automotive Serving NC II 2009
• Jaguar Cars Electrical Level 3 — 2011
• Jaguar Cars Electrical Level 4 — 2011
• Jaguar Cars Climate Control — 2011
• Land Rover Air Conditioning — 2011
Jaguar Land Rover Symptom Driven Diagnostics (SDD) — 2010
Timeline
Warranty Administrator
Grand Motors Group NSW / Mercedes-Benz
02.2023 - 02.2026
Service Advisor
Australian Automotive Group
10.2022 - 02.2023
Warranty & Workshop Administrator
All British Cars / Jaguar Land Rover Philippines
01.2020 - 01.2022
Service Advisor & Earlier Dealership Roles
Formula Sports / Jaguar Land Rover Philippines
01.2010 - 01.2016
Bachelor of Science - Computer And Information Sciences
AICS
NC II - Automotive Servicing
TWC
NC II - Electronic Product And Assembly
TWC