Rosalyn Melfronides
DELAHEY,VICTORIA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Baxter Healthcare
05.2016 - Current
- Managing and overseeing the entire dispatch process ensuring all product are shipped accurately and on time.
- Streamlined communication between drivers to make sure all items are delivered on their scheduled time.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Answered phone calls and responded to emails.
Training Coach
Baxter Healthcare
01.2021 - Current
- Identified areas of opportunity in individual performance, creating action plans for measurable improvement over time.
- Optimized existing training resources, ensuring relevancy and alignment with current industry trends.
- Working collaboratively with Training Coordinator
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Reduced time to proficiency for new hires through efficient onboarding and targeted coaching sessions.
Education
No Degree - English Education
AMES Australia
Melbourne, VIC12.2011
High School Diploma -
Sacred Hearts Intitute
Philippines03.1995
Skills
- Decision-Making
- Prioritizing calls
- Communication Management
- Delegating Work
- Mentoring and Coaching
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Task Prioritization
Certification
- Food Handler Certificate
- Certificate Of Warehousing
- Fire Warden
Timeline
Training Coach
Baxter Healthcare
01.2021 - Current
Dispatch Coordinator
Baxter Healthcare
05.2016 - Current
No Degree - English Education
AMES Australia
High School Diploma -
Sacred Hearts Intitute
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