ROSANA BRAGA ANZULIM

● Provide 1:1 client support in a structured care environment, applying
strong communication and interpersonal skills
● Support individuals during adaptation and transition processes, aligned
with onboarding and integration practices
● Manage sensitive situations using conflict resolution and emotional
intelligence to maintain positive outcomes
● Maintain accurate documentation in line with organizational policies
and compliance standards
● Act as a liaison between clients, families, and multidisciplinary teams,
ensuring clear communication and coordination

● Delivered high-quality service in fast-paced environments, handling
100+ daily customer interactions while maintaining strong satisfaction
outcomes.
● Resolved customer issues efficiently, contributing to reduced response
times and improved service flow.
● Adapted across different teams and roles, supporting operations in high
demand and changing environments.

● Developed strong communication, problem-solving, and time
management skills while managing multiple priorities simultaneously.

● Supported campaign execution for major clients including Motorola and
Ovomaltine, contributing to multi-channel media delivery across high
volume campaigns.
● Coordinated online and offline media campaigns across multiple
platforms and stakeholders, ensuring alignment and timely execution.
● Managed reporting and performance tracking for client campaigns,
analyzing key KPIs and campaign performance metrics to support
optimization.
● Collaborated with internal teams and external partners to ensure on
time delivery of campaign milestones under tight deadlines.

● Supported planning and execution of integrated marketing campaigns
for global brands including Heineken, P&G, Bridgestone, and Yakult,
contributing to multi-market campaign delivery.
● Coordinated communication between media partners and internal
teams, ensuring alignment across multiple stakeholders and fast-paced
timelines.
● Managed campaign materials, timelines, and deliverables across
simultaneous projects in deadline-driven environments.
● Contributed to large-scale international campaigns such as Rock in Rio
and UEFA Champions League, supporting high-visibility, high
complexity executions.
● Handled cross-channel coordination between online and offline media,
ensuring consistent messaging across integrated platforms.

• Supported marketing and administrative operations across multiple
roles in media, automotive, retail, and luxury sectors.
• Assisted in multi-client campaign execution for global brands,
supporting coordination between internal teams and external partners.
• Managed campaign materials, timelines, and reporting across multiple
simultaneous projects in fast-paced, deadline-driven environments.
• Supported digital marketing activities including email campaigns,
content updates, and Google Analytics performance tracking.
• Assisted with financial, operational, and administrative tasks including
reconciliation, supplier coordination, and reporting.