Rosana Okamori
Sunshine Coast,Queensland
Summary
I am a dedicated hospitality professional with a strong background in customer service, team leadership, and operational management, seeking to transition into retail and receptionist roles. I bring extensive experience in maintaining high standards of quality and hygiene, managing inventory, and training staff.
My career includes roles such as Head Production Chef and Barista, where I excelled in customer service and team coordination. I have a proven ability to balance practical tasks with administrative responsibilities, ensuring compliance with health and safety regulations.
I am eager to leverage my skills in communication, attention to detail, and adaptabil in, contributing to a dynamic team and providing exceptional service. Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Production Chef
Justin Lane Establishment
Gold Coast, QLD
12.2019 - 01.2025
- Oversaw the preparation and quality control of all dough and pasta products, ensuring consistency and excellence in every batch.
- Supervised and mentored a team of two staff members, providing training and support to maintain high operational standards.
- Conducted regular training sessions on food safety, health, and sanitation protocols, ensuring compliance with all health regulations and internal policies.
- Implemented and monitored strict hygiene practices, ensuring all production areas and equipment meet or exceed sanitation standards.
- Coordinated with the head chef and executive chef to align production processes with overall kitchen operations, contributing to menu planning and development.
Barista Manager
Verace Cafe & Pizzaria
Gold Coast, QLD
02.2024 - 12.2024
- Supervised daily operations of high-traffic cafe and pizzeria.
- Developed and implemented staff schedules to optimize workflow efficiency.
- Ensured compliance with health and safety regulations in food service operations.
- Collaborated with kitchen staff to align beverage offerings with menu changes.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
Chef
The Miami
11.2019 - 02.2020
- In charge of production of breakfast and preparation of Pub Club dishes: omelets, fish and chips, grilled meals, seafood, pancakes
- Followed health and safety policies and procedures to maintain a safe working environment.
- Cleaned and sanitized kitchen and equipment to meet regulatory standards, ensuring the wellbeing of clients by adhering to food safety guidelines.
- Reported to the head chef.
- Managed inventory and ordered supplies as needed.
- Assisted in menu planning and development.
- Trained and supervised junior kitchen staff.
- Maintained high standards of food quality and presentation.
Barista and Chef Assistant
La Cafeteria
09.2019 - 10.2019
- Provided excellent customer service as a casual staff member, taking orders and preparing coffee beverages.
- Assisted in the kitchen with the preparation of various dishes, including Brazilian foods, cakes, and sandwiches.
- Operated the cash register, handling cash and card transactions accurately.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Collaborated with the kitchen staff to ensure timely and high-quality food preparation.
- Developed and tested new recipes to keep the menu innovative and appealing.
- Reported directly to the owner, communicating customer feedback and inventory needs.
- Always ensured compliance with food safety and hygiene regulations.
Chef
The Shack Superfood Café
02.2019 - 09.2019
- In charge of breakfast production.
- Preparation of healthy foods, including sandwiches, protein balls, and açaí bowls.
- Ensured compliance with safety and health legislation by maintaining high standards of cleanliness and food safety in the kitchen.
- Collaborated with other staff members to ensure the kitchen ran smoothly and maintained a safe working environment.
- Reported directly to the owner, providing updates on kitchen operations and food preparation.
Chef and Barista
La Madeleine
05.2018 - 11.2018
- Led the production of French breakfast items, including baguettes, crepes, omelets, salads, and croissants.
- Ensured all dishes were prepared to the highest standards of quality and presentation.
- Maintained a clean, organized, and safe kitchen environment in compliance with health and safety regulations.
- Managed inventory and ordered supplies to ensure the availability of fresh ingredients.
- Supervised kitchen staff, providing training and guidance to maintain consistent quality and efficiency.
- Reported directly to the owner, providing updates on kitchen operations, and addressing any issues promptly.
- Adhered to food safety and sanitation guidelines to prevent foodborne illnesses and ensure a safe dining experience for customers.
Assistant Chef
Banban Korea Food
06.2018 - 10.2018
- Prepared a variety of sauces adhering to traditional Korean recipes, ensuring consistency and quality.
- Expertly deboned chickens with precision and efficiency, maintaining food safety standards.
- Skillfully marinated chicken according to established recipes, enhancing flavor profiles and customer satisfaction.
- Collaborated closely with the head chef to ensure smooth kitchen operations and timely food preparation.
- Maintained strict compliance with food safety regulations and sanitation standards, contributing to a clean and hygienic kitchen environment.
Chef
La Paris Plage
10.2017 - 04.2018
- Oversaw the daily production of breakfast, ensuring quality and presentation met the company’s standards.
- Executed crepe production, both sweet and savory variations, with attention to detail and consistency.
- Maintained communication and reported directly to the owner, providing updates on kitchen operations, inventory, and any issues that arose.
- Adhered to local health and safety regulations, maintaining cleanliness and sanitation standards in the kitchen area.
- Implemented proper food handling procedures to prevent contamination and ensure food safety.
- Conducted regular inspections and audits to ensure compliance with food safety laws and regulations.
- Implemented a rigorous cleaning schedule for kitchen equipment, surfaces, and utensils to maintain cleanliness and prevent cross-contamination.
- Ensured all kitchen areas were sanitized and organized according to company standards.
- Trained kitchen staff on proper cleaning procedures and monitored their adherence to cleanliness protocols.
Administrator in the legal field
Tomé Equipment and Transportation, Brazil
11.2013 - 12.2014
- Submitted legal documents to the system and ensured their accuracy and completeness.
- Actively participated in hearings, providing essential support and assistance.
- Skillfully collected and organized documents to be presented as court evidence, maintaining meticulous attention to detail.
- Regularly reported to the Legal Manager, ensuring smooth communication and coordination within the legal department.
Education
Diploma - Hospitality Management
Pacific Training Group
01.2021
Certificate IV - Cookery
Envirotech Institute of Education
01.2019
Certificate III - Cookery
Meridian
01.2017
Bachelor - Human Resources
Unip University
Brazil01.2013
Skills
- POS
- Computer literacy
- Strong Customer Service Skills
- Food Safety and Sanitation
- Strong verbal and written communication skills
- Adaptability
- Inventory Management / Planogram Knowledge
- Time Management
- Team Leadership
- Attention to Detail
- Coffee preparation
- Beverage menu development
- Supply ordering
Certification
- Open Driver License
- RSA
- Blue Cards
References
- Stephen, Brand, Head Chef, stephen_brand@outlook.com, 0424 372 209, Justin Lane Establishment
- Sam, chef, 0478 741 383, Justin Lane Establishment
- Carla, Owner, 0401 707 05, La Cafeteria
Timeline
Barista Manager
Verace Cafe & Pizzaria
02.2024 - 12.2024
Head Production Chef
Justin Lane Establishment
12.2019 - 01.2025
Chef
The Miami
11.2019 - 02.2020
Barista and Chef Assistant
La Cafeteria
09.2019 - 10.2019
Chef
The Shack Superfood Café
02.2019 - 09.2019
Assistant Chef
Banban Korea Food
06.2018 - 10.2018
Chef and Barista
La Madeleine
05.2018 - 11.2018
Chef
La Paris Plage
10.2017 - 04.2018
Administrator in the legal field
Tomé Equipment and Transportation, Brazil
11.2013 - 12.2014
Diploma - Hospitality Management
Pacific Training Group
Certificate IV - Cookery
Envirotech Institute of Education
Certificate III - Cookery
Meridian
Bachelor - Human Resources
Unip University
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