Rosana Palla
Perth,WA
Summary
A dedicated, reliable, and service-focused professional with a genuine passion for people, travel, and hospitality. I bring extensive experience across customer relations, management, and luxury service environments. Known for acting with empathy, honesty, and professionalism, I excel in team environments and thrive under pressure while maintaining calm and confidence. My goal is always to create an atmosphere of warmth, safety, and excellence — ensuring every guest feels cared for and comfortable.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hostess / Stewardess
Private Yachts
05.2025 - Current
- Deliver exceptional guest service onboard luxury yachts, ensuring safety, comfort and elegance.
- Anticipate guest needs and provide attentive service while maintaining discretion and professionalism.
- Collaborate closely with the team to guarantee seamless onboard experiences.
- Maintained cleanliness and organization of all guest areas, ensuring an inviting atmosphere throughout the yacht.
Managing Director / Office Manager
Australian Portal
02.2016 - Current
- Founded and managed an international education consultancy, overseeing all client service, operations, and financial management.
- Developed strong leadership, organization, and customer relations skills — managing clients from diverse cultural backgrounds.
- Built a reputation for empathy, innovation, teamwork and problem-solving.
Housekeeping Attendant – Homes, Offices & Shopping Centres
Glad Retail Group
11.2012 - 04.2014
- Maintained offices and homes to the highest standards of presentation and hygiene.
- m
- Managed cleaning routines, laundry, and detailed organization of high-end environments,
- Known for reliability, discretion, and commitment to excellence.
Customer Service Manager
Santander Bank S/A
04.2006 - 04.2012
- Delivered personalized financial advice and premium service to high-net-worth clients (VanGogh segment).
- Offering financial guidance and tailored solutions.
- Built long-term client trust through communication, empathy, and professionalism.
- Managed complex situations with tact and care, ensuring a positive experience at every interaction.
- Ensured compliance and accuracy in financial operations.
Education
Bachelor of Business Administration - Recursos Humanos
University Foundation of Santo André (FAECO)
BrazilSkills
- Premium Customer Service & Guest Experience
- Calm and confident under pressure
- Strong teamwork & adaptability
- Fluent in English and Portuguese
- Safety awareness & attention to detail
- Hospitality & luxury housekeeping experience
- Professional grooming & presentation
- Excellent organization & time management
- Detail-oriented
Operations management
Client relationships
Mentoring and training
Financial management
Budget management
Decision-making
Business management
Customer service
Staff training/development
Goal setting
Certification
Certified Personal & Professional Coach – Brazilian Society of Coaching – 2011
Languages
Portuguese: Native
English: Fluent
Spanish: Intermediate understanding / Basic speaking
Italian: Intermediate understanding / Basic speaking
Additional Information
- Height: 165 cm | Weight: 59 kg
- Available for relocation and long-haul international travel
- Dual Citizenship: Brazilian & Australian with a validity passport for both countries.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Travelling
Dancing
Meeting new people, places and culture
Outdoors activities
Spirituality
Neuroscience & psychology
Timeline
Hostess / Stewardess
Private Yachts
05.2025 - Current
Managing Director / Office Manager
Australian Portal
02.2016 - Current
Housekeeping Attendant – Homes, Offices & Shopping Centres
Glad Retail Group
11.2012 - 04.2014
Customer Service Manager
Santander Bank S/A
04.2006 - 04.2012
Bachelor of Business Administration - Recursos Humanos
University Foundation of Santo André (FAECO)